Cookies by Design-Cookies Bouquet®, a franchise specializing in decorated cookie gift arrangements

May 13, 2002 by Dane | 5 Comments
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OUR COOKIES MEAN BUSINESS . . . for Vendor Thank You’s, Employee Recognition, Clients, Customers, Corporate Meetings and New Product Introductions. We also offer custom logo reproduction and personalization. Plus, we have more than 300 cookie cutters to design cookie arrangements just for your business! We make it easy for you to send unique gifts to all those special people on your business list.

URL: http://www.cookiesbydesign.comEmail: FranchiseLicensing@mgwmail.com

Tel: 800/ 945-2665 or 972/ 398-9536Fax: 972/ 398-9542

Company: Cookies by Design® - MGW Group, Inc.Contact: Mary Gwen Willhite. City: PlanoState: TXZip: 75074

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  • Kare Anderson on November 13th, 2005 at 1:58 pm

    The people who own and run these stores really love what they are doing, and enjoy seeing their “cookie gifts” make a special day even memorable. I was impressed with their dedication to learning new ways to both make cookies and delight customers, weeing them, first-hand when I spoke at their conference.

  • Donald R Lake on October 9th, 2006 at 10:33 pm

    Bad tasting “Cookie”

    I take no joy in publishing this bad, sad, and disappointing information….

    DECLARATION

    I, DONALD RAYMOND LAKE, am using this document
    to review recent events leading to my unilateral unfair
    treatment by Robin Moore, Lorna Boyle, Cheryl Mangan,
    Christia Smith, Dana Castro, Cookie Lee Jewelry (an
    Incorporated enterprise at Irvine, California, USA), and
    others in early 2006.
    I am/ (or) was a guest of my sweet heart Mary (Tish)
    Firmiss to and at the Bi Annual Convention at or near
    Anaheim, California, USA, during August 2005. Based
    upon what I saw at said confab and at the request of
    Independent Contractor Mary (Tish) Firmiss, I became a
    Consultant on the ‘Personal Shopper’ level.
    Even prior to my involvement with Cookie Lee Jewelry, I
    was extremely supportive of the organization and my girl
    friend. Many times I was the only visiting male guest at
    the home of Cheryl Mangan and or Lorna Boyle. At all
    times I was the model of civility.

    On or before Sunday January 15th, 2006, the present
    senior staff of Cookie Lee, Incorporated, made it
    abundantly clear that “FUN� was to be one of the core
    values of our association. Also, in the pantheon of
    corporate ideology of Cookie Lee Jewelry, was repeatedly
    espoused the idea of universal “INTEGRITY�.
    To promote Fun and Integrity, the trainers and senior staff
    have made it abundantly clear to most ranking consultants,
    and it should have been abundantly clear to pretty much
    any one, that Directors, and Managers, and other Senior
    Consultants are to play a pivotal role in propagandizing,
    educating, and enforcing said ‘fun’ and ‘integrity’.

    Executive Regional Directors (or words to that effect) and
    other independent consultants (Form 1099 types) and
    corporate employees (W-2 types) should have previously
    received ample training on the ideas, procedures, and
    goals of the company, its management, employee ranks,
    and independent sale representation. All of these actors,
    including John Lin (an MBA from Northwestern
    University), Debra Lin (an MBA from Northwestern, and
    aka ‘Cookie Lee’), Patty/Patti, Heady Kilfeather, Ruben
    XXXXX, Cheryl Mangan, Lorna Boyle, Robyn Moore,
    Christina Smith, Dana Castro, and others knew or should
    have known not to criminally attack victim Lake or
    engage in negligent criminal actions (‘adding insult to
    injury’) toward him after words.
    The January 2006 Convention itself, and as reviewed by
    the February 2006 issue of Cookie Lee Connection,
    should have been an ample sample of the Golden Rule and
    other procedures in dealing with each other, much less
    new consultants. Mister Lake, a male, less abled military
    veteran, over forty years old was not treated in the
    proscribed manner, especially by female, non veterans,
    and rather younger persons associated with Cookie Lee.

    Instead of doing her senior consultant managerial duties I
    observed a senior independent consultant known to myself
    as Robyn Moore turn to the dark side. On Sunday January
    15th, 2006, in or about Long Beach, California, I was
    confronted and ambushed without provocation.
    There was an incident of which she was not privy to, was
    not present for, and of which she and her cohorts knew
    next to nothing about. Instead of being reasonable and
    level headed, she, as a perpetrator, literally hunted down
    me down as her victim.
    My consultant number is 50768. I am a disabled military
    veteran in ill health and surviving on Social Security
    payments. I am a male in a predominately female
    organization. I am older than most of the cohort in said
    organization.
    Like a bunch of grade school bullies, the Mini Skirted
    Mafia (my phrase) found and surrounded my self in a
    deserted corner of the Long Beach Convention Center. I
    and my sweetheart had literally just come out of the
    facility’s facilities. As I was physically accosted with out
    the benefit of Citizens Arrest, I was also unfairly,
    unethically, immorally, illegally and unlawfully assaulted.
    They continued to gang up on me, inspite of the fact that a
    person appearing to be my Upline, one Mary (Tish)
    Firmiss (#42082) had appeared at my side.

    My assailants continued to ignore Ms. Firmiss (as my
    superior consultant, #42082), and kept on picking on their
    hapless victim. I did not, nor do not understand much of
    their attack upon myself. (Maybe that was largely due to
    the idea that my perpetrators did not under stand much of
    what had gone on or what was going on.) They eased off
    of me only after it began to sink into their tiny ‘Room
    Temperature IQs’ that I was truly guilty of little or nothing
    and, in addition, also willing to stand up to their mindless
    school yard thuggery.
    I was not apologized to nor given any reasonable verbal
    justification by them for their criminal behavior. Ms.
    Moore has not contacted me or connected with me in any
    way, shape or form since her January hit-and-run assault.

    By this time these unreasonable criminals had undone in
    mere minutes and with extreme public embarrassment,
    the emotions, good will, enthusiasm, and morale that my
    upline (Firmiss) and Lake had spent an extensive and
    expensive weekend ‘out of town’ to construct.

    I feel that Ms. Moore and her criminal cohorts largely
    ruined Ms. Firmiss’ and Mister Lake’s January 2006
    Convention. I feel that this has been engineered with out
    provocation and rationale. I feel that these people, with
    out any rational cause to do so, have set up the
    environment and the situation(s) (along with the lying and
    false hoods and ill will of the corporate structure carried
    out by Irvine personnel) where my and Ms. Firmiss’
    previously maintained positive and or genteel relationship
    with one Cheryl Mangan, the Boyles (Lorna, Husband
    Keith, and Daughter Vicky), Dana Castro (Ms. Firmiss’
    direct Upline) and, Christina Smith (Ms. Castro’s direct
    Upline) and others.

    For the remainder of our stay in Long Beach we
    complained about our criminal mistreatment by Ms.
    Moore and others to any one whom would listen. We
    made phone calls to the Doyles and others. We did admit
    and do admit no guilt, and we apologized for nothing.
    The only thing that Ms. Firmiss and Mister Lake are guilty
    of is being associated, and that as only innocent victims of
    a criminal or near criminal event.
    Ms. Firmiss seems to feel that the form mailed to Lake
    calls for only the raw, primary event of January 15th.
    Mister Lake then provides primarily intelligence on the
    ‘Vector Zero’ or ‘Actor Zero’ (Robyn Moore) face to face
    event.
    However, Personal Shopper Lake feels and has felt, that
    such criminal and or near criminal event is just the tip of
    the ice berg of deceict and or hypocrisy by both corporate
    actors and or independent consultant(s). Lake reserves the
    right to file additional comments about anything involving
    and related to misadventures by the staff or team of
    Cookie Lee jewelry with in the artificial thirty day
    restrictions. Lake is still bearing the brunt of unjustified,
    negative, punitive actions by dishonest and or disaffecting
    corporate actors and ‘independent’ consultants.

    We also filled out and faxed routine Post Convention
    survey(s) on the eve of the confab. The attack by Ms.
    Moore was key in that/ those reports.

    During the week days after the convention, a person
    identifying her self as ‘Patty’ or ‘Patti’ called
    619.420.0209 concerning the Convention response(s) of
    Lake and or Firmiss. She asked questions of them and
    promised to call back in a ‘couple of days’. She has not
    been heard of or from since.
    During the week days after the convention, having
    absolutely no response from any one connected with
    Cookie Lee, I decided to investigate Ms. Robyn Moore, as
    no one in Irvine or San Diego would provide me with
    information on my attacker.
    Her singular web site mentioned that she would lead
    ‘leadership’ training in her region later on in 2006. I sent
    an unsolicited, but sincere, email asking the question of
    why she, especially with her criminal behavior at Long
    Beach, is qualified to teach ‘leadership’ within the Cookie
    Lee structure—except by negative example.
    I also constructed a snide and sarcastic DECLARATION
    and sent it email to Ms. Moore and others. This document
    was a way for Ms. Moore and her cohort perpetrators
    could begin to understand the unlawfulness of their
    action(s). It ended up with an opportunity for the corrupt
    and errant Ms. Moore to cut off all ties with the Cookie
    Lee structure. I felt that only a searing account of the facts
    would get Robyn’s attention. Politeness and subtleties do
    not seem to be her forte nor her path to enlightenment.
    I did and do believe that Ms. Moore completely severing
    all ties to the Cookie Lee is appropriate, and at this
    signing I strongly recommend that Cookie Lee release
    Robyn from her contract in perpetuity. I believe that if I,
    as an older, male, veteran, less able, less senior consultant
    had acted just like Ms. Moore to Robyn, that she would
    have been supported and sheltered and that I, as the
    perpetrator, acting just like the Mini Skirt Mafia, would be
    unilaterally expelled from the Cookie Lee structure.
    I make no apologies nor have any regrets for my unilateral
    communications with the unchastized Ms. Moore. I still
    view her as a female, more abled, non veteran, younger,
    more organizationally senior, visiting criminal conduct
    upon my self as a male, disable veteran, over 40 years of
    age, and a ‘newbie’ to the Cookie Lee structure. I have
    little or no doubt that had I criminally behaved toward Ms.
    Moore in the exact same manner as she did me on January
    15th, 2006, in Long Beach, California, that I would have
    been escorted to the door with in minutes.
    The illegal ‘differentiation of treatment’ continued
    unilaterally toward me during the following week. During
    one of the few communications with folks associated with
    Cookie Lee, I had a discussion with Mrs. Lorna Boyle.
    Mere minutes before I was to leave with Ms. Firmiss for a
    Post Convention Rally in the home of Cheryl Mangan I
    was notified that my ‘negative energy’ from the
    Convention assault had precluded me (the victim) from
    (unilaterally) attending said rally.
    I have no information that any of these actors had
    contacted, much less rebuked, Ms. Moore. I have no
    information that any of these persons have any back
    ground in psychology, human development, or criminality.
    I have no information that any of these persons are experts
    (or even slightly educated) in anger management.
    I believe Ms. Moore has GROSSLY INTERFERED in the
    previously genteel relations of Fimiss/Lake and the Boyles
    (Lorna, Husband Keith, and Daughter Vicky). As much as
    Ms. Mangan and Ms. Moore and Ms. (Charlina) Smith
    and Ms. Dana Castro have acted at least inappriatedly, if
    not criminally, the stage for my on going illegal treatment
    was specifically set by Ms. Moore and various lying and
    deceitful (W-2 type) Cookie Lee employees—repeatedly.
    The biggest ‘problem’ Patty/Patti, Heady Kilfinger, and
    various members in the independent consultant structure is
    that I am not willing to vacate my victimhood. In an
    environment where I am assaulted, abandoned, contacted
    and then lied to, these other actors have no logical reason
    to ask me, much less expect and demand and order me to
    ‘Be the Bigger Person’ and ‘Be the Better Person’.
    This is especially true that Ms. Moore is (apparently???)
    not even on Ms. Lorna Boyle’s lineage.
    So Lorna agrees with me that I am 100% the victim, and
    that Ms. Moore is 100% the perpetrator. I am then told by
    her, seconds later, that I and Ms. Moore are both 50/50
    responsible for the situation. It is Mrs. Boyle’s duty to
    stand up for her 100% abused down line consultant, no
    matter how long she has known the unallocated
    perpetrator or their previous connected.
    It is not merely unfair, it is criminal for Lorna to behave
    that week FOR the fellow criminal Moore and to add
    insult to injury AGAINST victim Lake.
    Also, Mrs. Boyle, not an expert on anger management,
    having distance her self from observing Mister Lake, then
    arrives at Ms. Mangan’s with both her husband and son as
    body guards. This is as protection against a middle aged,
    morbidly obese veteran whom has displayed nothing but
    polite and civil behavior in her home previously.
    Again, the Boyle’s have no back ground in delinquent
    human behavior. Again, besides their previous friendly
    behavior toward Robyn and her inconsequential status as a
    female, younger than Lake, non Veteran, non disabled,
    and more senior in the organization than Lake, the Boyle’s
    are illegally adding insult to injury to victim Lake.

    I am very sorry for the victim’s embarrassing spot lighting
    of my preceding events now that I finally get the idea that
    a recovering Don Lake is going to make it his business to
    make me and by extention, my upline and my downline
    EXTREMELY MISERABLE, and thus, by further
    extention, the Cookie Lee Jewelry organization. He is
    seriously considering a BBB (Better Business Bureau)
    complaint. A DSA (Direct Sales Association) complaint is
    in the works. Talk of a civil suit against many persons has
    surfaced.

    Soon the upper level managers and supervisors, both
    corporate and independent contractors, will over come the
    shock of this truly horrible example of my ‘leader ship’
    and revoke my contract. I had better beat them to the
    punch while they, like the Mafia, ‘Cool the Mark’ (victim
    Lake, and via extention, Firmiss and possibly the Boyles).
    Considering thus, I hearby unilaterally terminate and
    revoke my sales agreement and formal association with
    Cookie Lee Incorporated in perpetuity starting on this
    ______ day of __________, 2006,
    at_____________________________, within
    _________________ County, in the State of
    ___________________. I do so with no mental or moral
    reservation or with the intent to deceive or conceal. This is
    supplied to parties involved to the best of my belief and
    knowledge. This documentation applies to my heirs,
    cohorts, agents, officers, employees and cosigns.

    X_____________________________________________
    Robin Moore, Bully, Thug, and Declarant

    (as prepared by victim Donald R. Lake, 619.420.0209, 619.852.1481, 760.253.2371)

  • Don Lake on October 27th, 2006 at 6:51 am

    More sad, sad news about the pious Bible thumpers from Cookie Lee Jewelry:

    Cookie Lee jewelry: This line is sold by independent reps like Avon
    products. One of my co-workers sells this stuff. I have had several issues
    with the items I have purchased:
    1. I ordered a necklace and earrings and when I received them, the
    necklace didn’t look like the photo, which had been “backlit” to show the
    detail of the stones. In actuality, the stones were just plain black so it wasn’t
    as attractive as I thought. When I told the rep that I would “think about it”
    she informed me that if I didn’t purchase the items she’d have to “eat it,”
    meaning that Cookie Lee would not take back the items and she’d get stuck
    with them, so I ended up keeping them. Although I like the set, it did not
    meet my expectations and it has broken twice since I’ve had it. I’ve told her
    and she’s made no comment.
    2. The first item I bought was a silver toggle necklace with floating
    “diamonds.” One day when I was wearing it I noticed that the glass on one
    side had fallen out and I’d lost all of the faux diamonds! I told my rep, she
    checked with Cookie Lee and they said they couldn’t replace it because it
    was discontinued. No offer to give me another necklace. My rep offered to
    give me another item at 50% off, which I did, but that is the absolute last
    purchase I will ever make from Cookie Lee.
    I complained about item #1 and even though they replied, I basically got
    nowhere. At first they thought I was a distributor and they were rather rude to
    me. When they realized I was a customer, they were much nicer. I
    complained about #2 and I never even received the courtesy of a reply. I find
    it amazing that absolutely nowhere in their brochures or on their sales
    receipts does it say “all sales final.” Even when you purchase jewelry in a
    department store, where you get to see the actual product, you can return it.
    To not be able to return something that you’ve only seen in a picture is
    ludicrous. I hope this company eventually goes out of business.
    Kathy in Redondo B /Kathy W
    Click this link to e-mail the consumer that posted the above message:

  • Beverly on August 7th, 2007 at 4:43 am

    Get a life.

  • Emmanuel on September 7th, 2007 at 3:51 pm

    I second that!

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