Amazon: “”Delivering Knock Your Socks Off Service” is a wonderful introduction to the topic of customer service. Anderson and Zemke have written a book that works well for readers from fast food clerks to sales executives, and everyone in between. Especially helpful are the specific sections on customer service attitude, understanding the customer, and dealing with difficult customers. The tips and techniques recommended here actually work in practice, and are easy to learn. I have found this book to be an effective source of insights into why great customer service seems so rare, and how people can improve the way they deliver service to others.The book itself is an easy read, with plenty of pictures and anecdotes to help make its points. It took me about four hours to read, and it is also easy to read a section at a time on the bus or over a short lunch period.Congratulations to the authors! I can see why this book has been around and appreciated for so long.”
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