Hi! I'm Dane Carlson, and welcome to the Business Opportunities Weblog. I've been publishing this website, by myself, and sometimes with the help of others for over twelve years now. You'll notice two things about this site right away:

  • We have tons of content. In fact, since November 2011, I've published more than 26,000 posts on thousands of different business ideas and opportunities.
  • We don't sell much advertising. In late 2013, I realized that by selling advertising, what I was really selling was my readers. In 2014, I've already radically cut down on the number of ads and will hopefully keep cutting.

I just called to cancel my pest control service this morning, and the receptionist said that she couldn’t cancel me, only put my account “on hold” until they received a request in writing. It’s not funny that they make it easy to start their service, but require me to jump through hoops to cancel it.

I’m only moving a few miles and based on their past performance would have been establishing service at my new location, but now I’ll have to think twice about it. They probably just lost a customer because they made what should have been a quick and painless process into something that I’ve spent the past 10 minutes fuming about.

Look at your business processes from your customer’s point of view. If there’s a roadblock that you can remove, do it!

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Originally posted by Dane Carlson on May 10, 2004 in Ideas.

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