Hi! I'm Dane Carlson, and welcome to the Business Opportunities Weblog. I've been publishing this website, by myself, and sometimes with the help of others for over twelve years now. You'll notice two things about this site right away:

  • We have tons of content. In fact, since November 2011, I've published more than 26,000 posts on thousands of different business ideas and opportunities.
  • We don't sell much advertising. In late 2013, I realized that by selling advertising, what I was really selling was my readers. In 2014, I've already radically cut down on the number of ads and will hopefully keep cutting.

Fast Company on Joey Parsons, the man who made “Providing Fanatical Support” the mantra at Rackspace: “Bryce started with a few simple rules: Criticizing a customer is a firing offense. Be reliable. No news is not good news–communicate frequently with customers. Look for ways to exceed expectations and make customers say ‘wow.’ Remove hassles–make it easy for customers to do business with Rackspace. A few months later, the very first gift–a basket of sausages and chocolates–arrived from a customer. ‘It was a simple gift basket, but it convinced everyone that David was right,’ Yoo says.”

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Originally posted by Dane Carlson on May 13, 2004 in Ideas.

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