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A Complaining Customer is Still A Customer
Small Business Blog: “When a customer is calling to complain he or she is trying to continue to be your customer. If you allow the customer to leave with their problem unsolved it is your fault that you have lost a customer, not theirs. While life is not perfect you should make every attempt to resolve customer issues. You will find, in the end, that the customer is more dedicated to you and your product then ever before.”
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