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How You Handle Mistakes Matters
Hello_World: “I remember a lot of the other waiters getting overly upset with the grillers when they made the occasional mistake with an order. It never bothered me though. I was almost always guaranteed an extra 5% tip when there was a mistake, because I got to show how well I handled it. Damage recovery is one of the very few times you get to show-off. It’s often difficult to shine when all is running as expected.”
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