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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
John Moore: “If you are a small business owner … BUY THIS BOOK. Dijulius (the author) is much better small business owner than he is a writer. However, he shares great real-world tactical ideas for imprinting a customer-first culture in a small business. Dijulius also gives actionable insight on how to empower front-line employees, how to turn infrequent customers into frequent customers, and how to deliver remarkable customer experiences. It’s a great read for small business aspiring to get bigger and for big businesses needing to act smaller.”
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danakeith on July 3rd, 2008 5:58 pm
ohh really? well.. business man/woman out there, and those who plan to start up one, better grab this book.
jaeda on August 28th, 2008 4:20 pm
there’s a lot of existing book guides regarding start up business, people go get confused on which to choose.
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