It’s About Service and Selection

October 27, 2004 by Dane | 0 Comments
In Customer Service, Posts

Glenn Reynolds, in this Opinion Journal piece, posits out that the big chain stores are better places to buy books because the stores are in business to make money, not because they like books: “Independent bookstores have traditionally been run by people who like books. Those people generally aren’t interested in offering the other amenities… The chains, however, aren’t in business for personal gratification. They just want to keep customers coming back.”

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