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It’s About Service and Selection
Glenn Reynolds, in this Opinion Journal piece, posits out that the big chain stores are better places to buy books because the stores are in business to make money, not because they like books: “Independent bookstores have traditionally been run by people who like books. Those people generally aren’t interested in offering the other amenities… The chains, however, aren’t in business for personal gratification. They just want to keep customers coming back.”
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