- The average customer with an unresolved complaint will tell nine to ten people; 13% tell more than 20 people.
- Up to 70% of complainers will return to your business if their complaint is resolved. Up to 95% return if the problem is resolved quickly.
- For every one complaint received, the average company has 26 unhappy customers it never hears from; six of these customers have problems that are considered “serious” problems.
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Alain D on October 25th, 2007 at 8:09 pm
Do you have a reference/citation for these statistics?