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Handyman Etiquette: Stay Calm, Avert Eyes

Startup Journal:

As owner of a Mr. Handyman franchise in Los Angeles, T.L. Tenenbaum has rigid guidelines for the best approach to difficult drywall and plumbing problems. He also has ground rules for other home hazards his workers might encounter — say a misplaced pair of racy underwear or, as once happened, a butcher knife found under a bed.

“Avert your eyes and pretend it doesn’t exist,” Mr. Tenenbaum instructs his techs on day one. “Pretend everything you see is perfectly normal.”

Trade professionals have long faced unique challenges when conducting business in the privacy of their customers’ homes, but how they handled them was generally up to the individual. Now, a fast-growing industry of branded, home-maintenance franchises with such names as House Doctors and Mr. Handyman are trying to hone protocols for prickly on-the-job scenarios from scantily clad customers to overeager kids who want to play with tools.

   

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