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When a customer orders a product or engages your services, toss in something extra. You don’t need to make a big deal of it but do it systematcially and don’t advertise it. This is one of the easiest ways to over deliver on expectations.
via Ken Dyck.

















jaeda on August 4th, 2008 at 12:07 am
woh! nice idea, but don’t depend on the thought.. coz you might end up not meeting what you expected.