Surprise Your Clients Once In A While

September 13, 2005 by Dane | 1 Comment
In Customer Service, Marketing

John Jantsch:

When a customer orders a product or engages your services, toss in something extra. You don’t need to make a big deal of it but do it systematcially and don’t advertise it. This is one of the easiest ways to over deliver on expectations.

via Ken Dyck.

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Comments

  • jaeda on August 4th, 2008 at 12:07 am

    woh! nice idea, but don’t depend on the thought.. coz you might end up not meeting what you expected.

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