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Profits From Knowing Your Customer Better Than Anyone Else

October 14, 2005 by Dane Carlson | 2 Comments

Philip Greenspun:

If people this young can start successful companies… … old people must really be stupid and lazy. http://www.paulgraham.com/sfp.html is a report on what happens when you give seed capital to 18-21-year-olds so that they can start little tech companies. My personal theory is that most supranormal profits are the result of people who understand one class of customer better than anyone else. College-aged kids generally haven’t spent enough time with customers to know anything at all. They might have a lot of energy, skill, and dedication, but have not seen customers first-hand. The programmers who built SAP, for example, spent years at IBM doing consulting work. After having seen 10+ companies’ problems and built 10+ similar solutions they decided to go off on their own, rewrite it all, package it up, and sell it.

In Branding, Customer Service, Entrepreneurial Lifestyle | 2 Comments

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Cody on October 14th, 2005 6:41 pm

I disagree. College-aged ‘kids’ have spent time with customers. Not in a service or sales enviroment perhaps, but are their friends, relatives, and other peers not customers of some market or another? Hearing these people say ‘I wish that there was a product/service that…’, or ‘I hate it when this company does this…’, inspiration can be had for a new way to do business, a product/service, or other insights.
Business Opportunities Weblog en Español | Lo mejor de la semana en Business Opportunities en inglés on October 16th, 2005 7:44 pm

[...] Lo mejor de la semana en Business Opportunities en inglés Profits From Knowing Your Customer Better Than Anyone Else Do Some Sleuthing What Small Businesses Need To Know About Market Research Don’t Let The Paycheck Stop You! Business is Hard Work, But Kind of Fun Welcome Back, Home Based Businesses Your Idea Isn’t Good Enough To Keep Secret What Percentage of People Work From Home? 100 Tips to Improve Your Business What Network Marketing Is Not The Business Opportunities Weblog Network Adds Two New Blogs Posted by Miguel on October 16, 2005 | 0 Comments In Uncategorized, Emprendedores, Dane Email This Post [...]

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