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eBay Customer Service – Lousy?

Mercury News:

Ebay, the wildly-popular San Jose-based Internet auction site, is known worldwide as a good place to buy and sell. But it has a dark side when you have trouble – lousy customer service.

Recently, I asked readers to send me their experiences with eBay – good or bad. Sixteen responded.

The score was 14 negative, one positive and one non-committal.

Typical of the responses was one by Mike Nice of San Jose, who led off a long tale of woe by telling me that “Ebay is a nightmare when it comes to customer service. THEY DON’T CARE.â€?

   

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