Professional Carpet Systems was founded in 1978 by Joe and John Lunsford, whose mother, Jean Beason was an accomplished chemist. They wanted to find a way to extend the life of carpet when the carpet was still in good condition, but the appearance was unacceptable due to loss of coloring or the color of the carpet was no longer what the consumer wanted. After years of research and testing, Ms. Beason came up with a unique on location dyeing system and after extensive testing they launched Professional Carpet systems in Atlanta, Georgia. Their system was immediately embraced in the market place and the company was a huge success.
Not wanting to keep this concept to himself, but realizing that he could not expand it throughout the United States by himself, Joe turned to franchising the PCS system in 1982. Today PCS has expanded it’s services to include carpet repair, water damage restoration, and now carpet replacement. Professional Carpet Systems boasts of 75 active franchises in 32 states plus Canada and internationally in 7 foreign countries. The average franchise in the PCS system has been associated with the organization for over 9.5 years. PCS is a dynamic and growing franchise consisting of a mature core and a new direction and horizon.
Their commitment is to your success and they will always be striving to provide new methods, equipment, techniques, and technology to keep you abreast and ahead of the competition.
They know that, “The more a person knows, the more they grow” both in personal development and business acumen. Simply put, they will never stop offering continuous opportunities to learn more about technical matters, processes, operations, marketing and accounting procedures. This is done at their conventions, workshops and education seminars that are held over 12 times per year.
They have a full support team to answer mechanical or equipment related questions, technical questions and marketing questions. They are always accessible to you 24 hours a day with pagers and cell phones so that you are not alone. They don’t always have all of the answers, but they usually know where they can find them.
Their web based support system is next to none in their industry. Available 24 hours a day 7 days a week. And a great place to tap into the pool of invaluable knowledge possessed by the network of franchisees in the system as well as the franchisor.
They are intelligent enough to know that a successful franchise is the result of a combination of the Franchisor keeping their head in the clouds while keeping their feet firmly planted on the ground. They do this by constantly looking two, five, and even ten years down the road to look for trends and potential opportunities. In this way, they as a group don’t get left out in left field because they weren’t looking ahead. But at the same time they need to be practical (feet on the ground) by listening to their franchisee needs and working diligently to meet them. The franchisor is not the source of all knowledge, it is however, the hub to which information about what is, or what is not working in the field is brought. Then after filtering and testing it is redistributed though the spokes of the wheel to where the “rubber meets the road” for implementation. The true cooperation between franchisor and franchisee makes high achievement a reality.
Contact Information
4211 Atlantic Avenue
Raleigh, NC 27604
Ph: 919-875-8871
Fax: 919-875-9855
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