Five Techniques for Using Web 2.0 to Reinvent the Customer Relationship

June 5, 2006 by Dane | 0 Comments
In Strategy

Web 2.0 Blog:

  1. Dramatically Lower the Experience Barrier
  2. Collect User (Customer) Contributions
  3. Enable Formation of Communities
  4. Become An Open Platform
  5. Provide Self-Evolving Customer Relationship Management
Web 2.0 Interactions

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