eBays Store Search Glitch Identified
Sellers have identified a glitch that affects shoppers’ ability to find all relevant items when searching within eBay Stores. Sellers noticed the problem as early as July 10, though some have been complaining about eBay’s search function for months.
eBay did not update its Systems Announcement board to alert buyers and sellers to the problem. However, “View and Report Site Issues,” which is accessible through the “Contact Us” feature on eBay.com, carried a notice of the problem Friday afternoon.
Sellers noticed that searches in their eBay Stores did not bring back all results and realized that searching “Titles & Descriptions” (T&D), which is the default setting on eBay Store searches, would bring back fewer results than unchecking the T&D box and conducting a search. (Searching titles and descriptions should bring back more results than title searches only.)
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