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Skype Working For Business
Robert Mitchell has a great piece, Skype Slips into Business, that looks in some detail about how Skype is being used in a variety of business environments.I resisted Skype for a long time, but now find it invaluable. I’m also recommending it to associates, especially those smaller companies that have multiple sites, but don’t (understandably) want to spend hundreds, or even thousands, of pounds communicating between sites.In the article, the usage of Skype by support and their employment of SkypeOut as part of a solution for providing unified access to a group resource, is interesting. The article also highlights some of the limitations of the Skype environment.At the moment, Skype, is aimed at the single user peer-to-peer market, but if Skype is going to be effective within a wider environment, and particularly in business, then we need some other functionality. For example, group phone or ID capabilities would be useful. Some type of group billing/calling would be useful, and I’d much prefer to have some detailed information on who I’d called and who had called me.
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