5 Ways to Lower Your Computer Support Costs

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January 24, 2007 by Rich Whittle | 1 Comment

Joshua Feinberg at Small Biz Tech Talk:

1. When in doubt, reboot. Before you consider an issue a real computer support problem and call your computer consultant, always reboot first.

2. Protect against viruses with a strong defense. Make sure every PC, notebook and server in your office is licensed for antivirus software, has antivirus software installed and properly configured—and most importantly gets refreshed at least once every two to four weeks with up to date virus definitions, also known as signature files.

3. Take a hard line on unauthorized software installation. Installing unauthorized software can lead to enormous piracy liability, virus infections and major operating system and application instability, it’s in your best interest to take a hard line with your staff and co-workers.

4. Invest in power protection before you need it. Make sure every piece of sensitive electronic equipment in your office has some kind of surge protection or battery backup power. Also, regularly test your uninterruptible power supply and monitor its related software log files.

5. Visit a newsgroup for free advice. For example, Microsoft has online newsgroups where you can post questions and get answers from peers and “official” volunteers.

For five more ways to lower computer support costs, go here.

Photo by MS Design Gallery.