6 Steps To Prevent Credit Card Fraud

February 5, 2007 by Rich | 2 Comments
In Customer Service, Ecommerce, Operations, Sales, Technology


Practical eCommerce:

John Waldron is co-owner of e-onlinedata, inc., a credit-card merchant-account provider, offers the following advice for merchants who wish accept credit-card payments from international customers.

1. Ask customer for fax verification. For suspect orders or large orders, ask the customer to fax the front and back of his credit card as well as a form of identification.

2. Call your credit-card processor. They have a staff to assist you with questionable orders.

3. Analyze the order, and be skeptical.

4. Overseas banks are different. Many overseas banks don’t support the card-code verification system, and they can’t verify billing addresses.

5. Do a BIN look-up. The first six digits of a credit card are called the bank identification number, or BIN. They tell you which bank has issued the credit card.

6. Purchase fraud-detection tools.

Photo by woodsy.

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