A business without customers is like a lake without water: empty. Keep yours full when you give your customers the service they crave and the gratitude they deserve.
- A simple, “Thank you,” accomplishes a lot when it comes to customer service. Verbally thank your customers for doing business with you each and every time you see them.
- Send handwritten thank-you notes to customers after they’ve made a major purchase; enclose a coupon for their next visit as an extra gesture of appreciation.
- Flatter customers — and learn how to better serve them — by asking for their opinions. Following a purchase, build and distribute a survey to find out how your customers’ experience could have been better.
- Identify your most loyal customers — with a membership card, for instance — and thank them for their consistent business with special discounts, promotions or gifts.
- Thank customers by keeping them informed. Send reminders about special promotions you’re running, notifications about new merchandise you’re stocking or newsletters about community events that you’re sponsoring.
- Show your appreciation for your customers by remembering their birthdays, anniversaries or other special days; send a card or handwritten note and enclose a coupon as a gift.
- Thank customers for referrals with a handwritten note, a phone call or even a small gift. Reinforcing referrals will encourage your customers to continue sending friends and neighbors your way.
Avoid a one-size-fits-all approach to thanking your customers; instead, practice one-to-one marketing in order to shower your patrons with personal attention.
Photo by MSDesign.
Darla on February 26th, 2007 at 7:23 am
Thanking your customers. You can Thank your customers by giving things they NEED for Free. Like a Free Lease Audit… This way they are getting free MONEY… When a FREE lease Audit is performed 95% of the time you find Mistakes.
If you were my customer and I gave you a 10,000 or 50,000 dollar check
Give your customer something for FREE today to thank them for tomorrow.
http://www.Eglommer.com
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