Google Launches Free 411 Service

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April 7, 2007 by Dane Carlson | 0 Comments

TechCrunch:

Google threw a new product called Goog-411 into Google Labs today – a free telephone based information service that could replace toll 411 calls. About 2.6 billion 411 calls are made in the U.S. each year, and it is a $7 billion/year market.

Goog-411 can be accessed by dialing 1-800-GOOG-411. The product is completely automated and there is no way to talk to a human for additional or clarifying information. You tell it your city and state, and then ask for a specific business or business category. In my tests the product was excellent. Although the voice recognition was only working at about 70% efficiency, I just said âbackâ? and retried when it didnât understand what I said. Results are spoken back or text messaged back to you, and you are automatically put through to the phone number requested.