Knowing How to Spot an eBay Glitch
Here’s an example of a problem eBay users reported having this week, started April 9, possibly fixed as of today. Here is a problem that started on April 9 (or earlier)
Glitches are one of the most difficult problems to track down. A problem may be due to a particular user’s software configuration, of course (thus the mantra of clear your cookies and cache,…). But “real” glitches may also affect only a subset of users under certain circumstances.
Unless a company posts an acknowledgment and description of a problem, it’s difficult to know how widespread it is. When I hear of a problem on eBay, I first go to the eBay Systems Announcement board to see if eBay has reported it. Then I go to the eBay Technical Issues board to see if people are reporting glitches there. I also look on other online-auction discussion boards. I then ask eBay.
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