Medicine Shoppe Adds Services, Builds Customer And Franchisee Loyalty

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STLToday:

Mary and Tom Schmittgens wanted to increase traffic at their Medicine Shoppe drugstore while improving service for existing customers.

The couple, who are both pharmacists, decided to make the Affton pharmacy a certified diabetes care center. They offer classes and one-on-one counseling. Patients can bring in their blood sugar readings to be tracked over time or e-mailed to physicians.

‘I think it’s a natural extension of what we do,’ said Mary Schmittgens ‘Pharmacists tend to be able to explain things pretty well, speak pretty clearly.’

The Schmittgenses‘ experience is part of a broader effort by Medicine Shoppe International Inc. to enhance franchisee and customer satisfaction.

Last June, Medicine Shoppe of Earth City faced frustrated store owners, an evolving industry and increased pressure on prices.

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