Hilton Reservations Worldwide plans to close its Streator call center in March as it transitions its local operation into home-based employment for its reservation agents.
The 170 people employed at the Westgate Plaza location each have been offered a financial incentive of $225 to assist in setting up home-based work centers where they can handle reservations for Hilton. The work-at-home program, called [email protected], also provides computer equipment and offers the same rate of pay and benefits that employees currently receive.
“As technology advances and the nature of the workplace evolves, Hilton Reservations and Customer Care’s [email protected] program will allow the company to maintain its strong workforce presence in the Streator area in a manner which offers numerous advantages to both Hilton and its reservation agents,” the company said in a press release.
More than 600 Hilton reservation agents work from home at locations across the country, he said. The [email protected] program already is implemented in the Dallas, Tampa, Fla., and Hazleton, Pa., areas.
Hilton began the [email protected] program in 2002 and plans to eventually have 40 to 50 percent of its reservations staff working through it, Allegrini said.
Photo by Katy Mull.