In a new report released Thursday by Franchise Business Review, owner satisfaction among business services franchisees was found to be strong relative to other franchise sectors.
In an industry that is growing rapidly, franchisees are very satisfied with significant components of franchise ownership — training and support, franchise system, franchisee/franchisor relations and financial opportunity.
Franchise Business Review surveys thousands of franchisees each year to determine their levels of satisfaction with their business. The firm publishes a Franchisee Satisfaction Index to measure, track and compare franchisee satisfaction for individual companies and industry sectors. The business services sector had an overall FSI of 69.7%. The average FSI across all industry sectors in franchising is 68.9%.
‘Small businesses represent a huge market opportunity for anyone considering going into business,’ said Franchise Business Review President Eric Stites. ‘These small businesses need support services to be successful. Even medium-sized businesses are outsourcing services previously done in-house.’ More.