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eBay Tells Sellers, Shape Up Or Ship Out


AuctionBytes:

While eBay’s President of Global Marketplace Operations Lorrie Norrington didn’t actually say, “shape up or ship out,” it was clear that was the message she gave to a small gathering of eBay sellers.

“If you cannot, or will not change business practices to provide a great customer experience, then eBay is not for you – As I said before, sellers who do not make customer service a priority make it difficult for everyone and are not welcome on eBay.”

She prefaced those words by telling sellers that the key to their success on eBay was DSRs – Detailed Seller Ratings left by buyers. “Sellers with strong DSR scores are going to fare very, very well on eBay. You will get better pricing, better visibility and an unmatched opportunity to reach customers and turn inventory to cash.”

The average DSRs for “Communication” and “Shipping Charges” have seen the most improvement, and Norrington said as a result, the buyer experience is getting better.

Photo by eBay.

   

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