While eBay’s President of Global Marketplace Operations Lorrie Norrington didn’t actually say, “shape up or ship out,” it was clear that was the message she gave to a small gathering of eBay sellers.
“If you cannot, or will not change business practices to provide a great customer experience, then eBay is not for you - As I said before, sellers who do not make customer service a priority make it difficult for everyone and are not welcome on eBay.”
She prefaced those words by telling sellers that the key to their success on eBay was DSRs - Detailed Seller Ratings left by buyers. “Sellers with strong DSR scores are going to fare very, very well on eBay. You will get better pricing, better visibility and an unmatched opportunity to reach customers and turn inventory to cash.”
The average DSRs for “Communication” and “Shipping Charges” have seen the most improvement, and Norrington said as a result, the buyer experience is getting better.
Photo by eBay.
eBay Tells Sellers, Shape Up Or Ship Out
May 1, 2008 by Rich | 4 Comments
In Customers, Ebay & Online Auctions, Ecommerce
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curt on May 1st, 2008 at 10:14 am
I think, that eBay is going to loose many sellers, but they really don’t care a lot, because they are just another big, financially very strong global corporation. They could have done a proper deal with both parties (sellers, buyers), if only they would have wanted to.
Don Miller on May 1st, 2008 at 7:53 pm
My my , how the times and ebay have changed
Melanie D. on May 2nd, 2008 at 5:05 am
Does great customer experience mean the proliferation of scammers?
My friend’s a victim of this scam in Ebay. She reported it to ebay, but sadly ebay didn’t even bother to return her messages. So much for a great customer experience.
curt on May 2nd, 2008 at 7:42 am
Melanie D, that was also the reason for me to pack from there, before I could have got a problem. (But, I didn’t want to mention it, until your direct hit. ):
p.s.
I was selling never used ‘designer clothes collector pieces in mint condition’ from one friend, who just wanted to de-clutter his old memories, and we used earned cash for partying around WestEnd in larger group.