Telecommuters Get No Lovin’ From Their ISPs
Gas prices are soaring, roads are congested and you’ve gotten kind of hooked on Days of Our Lives. Sounds like it’s time to telecommute.
But good luck trying to use your virtual private network, or VPN, while sending e-mail and surfing the Web.
According to a Forrester Research study released Wednesday, telecommunication companies don’t focus on consumers who work from home. As a result, those workers suffer slower Web speeds, slower customer service and security issues they otherwise might not face if they were working at the office.
“Because home workers’ telecommunication needs are not strictly personal nor precisely business-based, providers have a difficult time creating a product strategy for these consumers,” analyst Sally M. Cohen wrote in the report.
They should start thinking about consumers who telecommute (Cohen calls them “prosumers”). According to Forrester, 41% of adults who use a computer at work also work at home after-hours. About 9% of online consumers telecommute regularly, and 22.8 million consumers run a business from home.
Photo by Los Angeles Times.
cassy on August 31st, 2008 8:33 pm
Yes, i already incounter such very slow web speed and it irritated me especially if i have a work to be done immediately.
Maybe telecommunication company should also have time to focus on it.
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