How Twitter Can Help at Work

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September 17, 2008 by Rich Whittle | 5 Comments

The New York Times:

Twitter is a simple messaging service that you’ve either heard about a lot or not at all. Either way, it’s a fun and useful tool, well worth trying if you want to reach potential and existing customers, employees or employers.

Like blogging, Twitter lets you write messages that other people can read. Unlike blogging, Twitter limits your messages to 140 characters. (The previous two sentences absorbed exactly 140 characters.) Readers can choose to receive your Twitter updates (sometimes called “tweets”) on their phones, via IM, RSS or on the Web. The brevity, combined with the variety of delivery systems, make Twitter a powerful medium. Here are five ways to harness it:

1. Share ideas.
2. Show respect.
3. Build your brand.
4. Engage customers.
5. Provide customer service.

Signing up for a Twitter account takes about 15 seconds. If you first want more detail on how the service works, check out the Wikipedia entry or the “Twitter in Plain English” video. Still on the fence? Chris Brogan has 50 good ideas for using Twitter in business.

Photo by Twitter.