Like Customers, HSN Call Center Employees Stay Home
For 20 hours a week Julie Sardelli fields HSN sales calls in her Pinellas Park home office with two big dogs curled around her feet and two smaller ones parked on the desk, flanking her home computer.
“There’s no commute, I can work in my PJs, and when my shift ends, I can go right to bed,” said the 50-year-old mother of two grown kids. “It’s perfect. I’d quit if they try to send me back to work in the call center.”
Not likely. A growing contingent of headphoned workers armed with their own personal computers linked to HSN’s St. Petersburg headquarters miles away helped lift the network’s once-dismal customer satisfaction ratings.
About 900 of the 1,400 part- and full-time workers who handle orders now work from home in three states. The TV shopping network is experimenting with sending some of the 300 employees who handle customer complaints home, too.
“We have so many home agents now that we’re considering letting some of their supervisors work from home to give the agents a career path,” said Gary Richmond, an HSN vice president who heads work-at-home.
Continue Reading: “Like Customers, HSN Call Center Employees Stay Home”
Photo by St. Petersburg Times.
Jaclyn on March 9th, 2009 8:29 am
There are so many companies that are beginning to send their employees home to work rather than in the office. it creates more space at the office, happier employees, and less money going out on both the employers and employees end.
Angela Shupe on March 9th, 2009 12:07 pm
I am glad to see that the trend to allow people to work from home is continuing to grow. I know I kept reading about it for a while, then the work at home news seemed to slow down. It’s about time that it picked back up again. :-)
GoEverywhere Team on March 9th, 2009 5:36 pm
I agree with Angela! It’s great to hear about companies becoming flexible in regards to where their employees are working. At GoEverywhere we are offering free beta tests for our new webtop (like a personal desktop on the web) which can be used by both small and large companies allowing employees to access their webtop from any computer… This gives employees the freedom to work from the home, office, or at the local coffee shop!
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