As a nationwide provider of on-site IT services to homes and businesses, Lucas Brunelle is accustomed to addressing a wide range of computer issues â€” from networking to security. But, about two years ago, the founder and CEO of Boston-based Geek Choice Inc. found his own operational system crashing.
â€œRepairing computers and being friendly doesnâ€™t make you a good executive,â€ Brunelle, 37, says.
His business was growing rapidly, yet it was in the red, says Brunelle.
For one thing, he had taken on considerably more overhead â€” chiefly by moving his main office to larger and pricier Class A office space on St. James Street in Boston in late 2005.
Another issue was that his employee turnover rate was almost one person per month â€” an unacceptable scenario, Brunelle says, considering that the growth of his business is largely dependent upon its ability to provide highly qualified and consistent staff.
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