What To Remember About Customer Service
photo credit: davitydave
In business there are always several different priorities are one’s list, including the decision making process of which priority needs prompt attention and which one’s can wait until tomorrow. So between the two options of income and customer service, which one comes first? Most would right off the bat assume that businesses put customer service first, this would be wrong.
Surprisingly an enormous amount of business owners interviewed felt that income should come first and even more that the clients they do have should be exploited for future and continuous gain, recently stated on microfitgroup.
Customers don’t become your friends on a regular basis nor do they become fans easily, so it makes sense that you definitely will not obtain several fans from your community if you are constantly milking them dry. Ever hear the phrase “the customer comes first”, or “the customer is always right”. This as aggravating as it can be is a general good practice for every business to have. Make them feel important and unique everytime they visit your business.
Where ever you go, there you are. In life, as in business, if you’re full of crap, everyone will know. We business owners can say the right things when on the spot or print the right things on our company materials, but if it isn’t the real thing, it will only go so far or last so long.
RedHotFranchises on June 9th, 2009 9:25 pm
These days customer service is only important until they get you by the balls, ask anyone who ever signed a contract with a cell phone company. Sales, and the least amount of expenditures are important not customer service, this is why people have been replaced with voice automated answering machines. Customer service is at the bottom of the list, which is partly why everyone is so rude and nasty, who wants to spend hard earned money on crappy service, crappy product and rude customer support personnel?
Garrett on June 12th, 2009 2:46 pm
Thanks for the reference. The subject is just so important for small business owners, especially those getting advice from companies who are clueless.
Love the blog by the way, very well done!
pk on June 15th, 2009 12:38 pm
Its the time wherein customer has a huge say in the product. Someone who does not sense this, becomes obsolete sooner than later. It’s really an appreciative blog. I commend the effort on the part of author who took the pain.
http://iphone.mobilechamps.com/mydad.html
Leave a Reply