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San Francisco Starts City-Wide 311 Twitter Program
San Francisco is hip to Twitter, and not just when it comes to its tech savvy users. Starting June 2nd, the City of San of Francisco has been supporting all 311 services via Twitter, with the help of Twitter CRM tool CoTweet.
Now citizens can send direct messages 24 hours a day to the sf311 Twitter account to report standard non-emergency city-related sightings like pot holes, request street cleanings, and any other service already supported by the phone or website. San Francisco is the first major city to adopt a city-wide Twitter program of this magnitude.
Editor’s Note: Not sure if faster reporting of problems will make repairs faster.
Photo by uniontownshippa.com.
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Jaclyn on June 16th, 2009 5:49 pm
While i can understand the concept of what they are trying to accomplish here with this site, i’m still not quite sure if this site will make the fixes happen faster. What really is the difference between this and people calling in or sending letters to the city to report problems? I’m sure it will all go on the same list somewhere and get fixed when they have time and money to fix it.
RedHotFranchises on June 17th, 2009 3:18 am
Sounds like a great program! I’ve been hearing more news about Twitter nowadays especially their marketing success that they have gone through with it. The advantage of twitter is that it is constant, non-intrusive dialog with your prospects and clients.
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