By Jez Davison – nebusiness.co.uk:
After two false starts in manufacturing and teaching, James Stairmand is up and running in the world of franchising.
For someone who ditched his classroom duties four years ago, James Stairmand is still doing a gold star job of being a teacher.
The Drain Doctor franchisee and former technology tutor at Middlesbroughâ€™s Brackenhoe School is studiously training his four staff how to marry A-grade technical repair work with top-class customer service.
And it seems his staff are practising what he preaches.
The fledgling plumbing and drainage business – still less than two years old – has a customer base stretching the length and breadth of the Tees Valley and has seen a 110% increase on first year revenues of Â£415,000.
Not that James is putting vanity over sanity; a healthy 25% operating profit allows him to live â€œcomfortablyâ€ while reinvesting in state-of-the-art equipment used by his four repair technicians on the road.
Meanwhile, James is out doing what comes to him naturally: marketing a brand which he paid Â£35,000 for the right to use across Tees Valley. Read more.