USC Marshall School of Business professor Christine Porath and co-author Christine Pearson, a professor of management at Thunderbird School of Global Management, discovered just how much bad manners can impact the bottom line while researching a new book, The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do About It.
Texting in meetings, spreading rumours, taking credit for others’ work, ignoring emails and not saying “please” and “thank you” are more than just annoyances.
In fact Porath and Pearson claim that the stress this causes could cost to $300 billion in lost productivity as those affected let their performance slip, lose interest in going the extra mile or just look for jobs elsewhere.
But the impact of rudeness, which they define as ranging from “taking credit to others’ efforts” to throwing a temper tantrum, isn’t just felt by those directly effected by it.
Even those who witnesses such incidents are likely to be affected by them.
Critically, if it is a customer who sees an instance of incivility among staff, there is a fifty percent chance that they will not patronize that business again.
Photo by brainloc.
Business owners don’t have the time or know-how to manage their own social media campaigns, yet they know they need to. Start your own business managing social media for local businesses – we provide the website & all the training you will need. Do you enjoy Facebook & Twitter? Why not make a hefty residual […]
Commercial Capital Training
Welcome to Commercial Capital Training Group Own Your Own Finance Business By Completing Our Comprehensive Commercial Loan Broker Training Program Commercial Capital Training Group, LLC 90 State St. Suite #1500 Albany, NY 12207 Commercial Capital Training Group has developed a one-of-a-kind commercial loan broker training program that allows you to own a commercial finance company. With […]
Kona Ice is ranked the #1 New Franchise in Entrepreneur Magazine and rated the highest in Franchisee Satisfaction by TWO separate agencies! Here at Kona Ice, we don’t think it’s luck at all. It’s the combination of a fresh concept, strong corporate support with a vision, and a desire to make the world a better place. So […]