New City is a national cleaning company that was originally launched in Telford, Shropshire in November 2000. They have grown from a very small company employing less than 5 staff members who primarily carried out showhome cleaning for housebuilders and property developers, to a rapidly growing operation with a team of over 80 cleaners handling a wide variety of contracts for commercial cleaning, in addition to the original core new home business.
How does the business work?
Just to make one thing clear, their franchisees are NOT cleaners; in fact their systems do not allow franchisees to handle any of the cleaning work themselves! The New City franchise is very much a management business. Their franchisees’ role is to build relationships with the clients, recruit and manage a team of cleaners, and ensure that their extremely high quality standards are met (or exceeded) by regular monitoring and management of the processes, providing feedback and responding to the needs of the client. Read more.