Captain Dâ€™s has named Michael Lippert as its executive vice president of operations. The former Arbyâ€™s COO, Lippert, assumed his new role JanuaryTh 4.
While at Arbyâ€™s, he led the operations of more than 3,700 restaurants and helped reverse a 9-year trend of declining traffic. Lippert also developed and implemented ARHS, Arbyâ€™s Hospitality Program, which increased customer satisfaction scores. He led all technical, restaurant and franchise and support services.
Prior to Arbyâ€™s, Lippert served as senior vice president of operations at RTM, a franchisee of 750 Arbyâ€™s units and 103 Mrs. Winnerâ€™s Chicken and Biscuits units.