7-Eleven Success Secrets

CSP Daily News:

“We must be open to change to remain successful,” 7-Eleven CEO Joe DePinto said at the conclusion of his keynote address Tuesday at the International Franchise Association (IFA) 2011 Annual Convention in Las Vegas last week, according to a report by SmartBlog on WorkForce.

DePinto said he and his team at 7-Eleven realized it was time to make a change in 2005 when they noticed the company’s financial performance faltering. The focus was too much on what was going on at headquarters and too little on the franchisees on the ground serving customers, so the executives got the franchisees involved in the turnaround. Read on.

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