Select Your Franchise (blog):

Franchisee satisfaction is not just a fluffy way of making franchise owners happier; it positively impacts every aspect of your business:

* Engaged workers generate 43% more revenue (Hay Group)

* 9 of 10 of the key barriers to successful change are people related (PWC)

* Satisfied franchisees will refer new prospective franchisees and will speak highly of you when they are completing their due diligence

* Most franchisees (or their teams) are responsible for delivering great customer service. If they’re not satisfied you cannot expect your customers to be!

Improving Franchisee Satisfactioncontinue reading.

Originally posted by Cris Zimermann on March 6, 2012 in Franchise Site.


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