Cheryl Bachelder, chief executive officer of AFC Enterprises Inc, holding company for Popeyes Louisiana Kitchen, speaks to Blue MauMau about the art of leading.
A big believer in measuring, Bachelder actually monitors the bottom line of Popeyes franchises â€” 2,044 restaurants altogether, 40 of which are company-owned. That’s because she believes the key to a franchisor’s success is focusing on individually lifting the profits of franchised establishments.
Under her leadership, Popeyes says customer ratings have improved by over 20 percentage points in just the past year. In last month’s earnings report, Bachelder declared, “According to independent data, our 2011 domestic same-store sales outpaced the chicken QSR category by 430 basis points.” Actually, the chain has outpaced the QSR sector in same-store sales growth for three of the last five quarters. In a time of squeezed profits because of creeping commodity costs, Popeyes restaurant margins have become better by over 200 basis points in three years. Read full article here.