Business Opportunities Weblog

Professional Comment Moderators

By on December 6, 2012 in Ideas

Comment Spam

Chuck Dueck is a professional comment moderator. He spends every hour of his work day, reading forums, messages board and blog comments. One by one deletes comments from spammers, the vitriolic, and the disgusting. Restoring civility is all in a day’s work.

Business Week:

Dueck works for ICUC Moderation, the brainchild of Winnipeg businessman Keith Bilous, which started out in 2002 as Captain Interactive, broadcasting text messages onto nightclub screens (after vetting the content). Today, ICUC employs over 200 moderators globally and was acquired in June by London’s Aegis Group (though Bilous, like all his employees, still works from home). The company claims $10 million in revenue last year, cleaning up the comments on the websites, Twitter feeds, and Facebook pages of blue-chip brands such as Chevron (CVX), Starbucks (SBUX), and the Boston Globe. “Some Fridays you feel like you need to spend two hours in the shower because it’s so disgusting,” says Bilous.

comments internet

Business Opportunities Weblog editor and publisher Dane Carlson lives in the Sierra Nevada mountains of California, just 15 miles from Yosemite National Park. He accidentally became a professional blogger in 2001. He has added 12,198 posts to the site.

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  • http://n.a. Cindy Hawkins

    I’m not even a little shocked to discover there is still so much obscenity, homophobia and racist commenting on various net sites throughout the online community. I blog and write WAYYY less than I used to. When I first encountered this ugly stuff, I remember asking the Web Master; he reminded me about “free speech’. I don’t know about him, but I was raised in a tradition where free speech carried certain implicit rules: number one…be civil. So the fact that a person can actually earn a living hosing this bilge off various users’ e.sidewalks? Hey, no surprise at all!

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