NY traveler who has tried to use frequent flier miles for a free ticket knows how frustrating that process can be. On top of the blackout dates and limited availability, there are fees for everything from fuel surcharges to last-minute bookings.
Spotting an opportunity, a handful of frequent flier fanatics are using their expertise to hunt down and book those award seats for you. “When you do this all day you begin to know which routes have availability, and the ins and outs of the computer systems,” said Gary Leff, a mileage hound who started BookYourAward.com about three years ago. Business has been so brisk he recently took on a partner.