NY traveler who has tried to use frequent flier miles for a free ticket knows how frustrating that process can be. On top of the blackout dates and limited availability, there are fees for everything from fuel surcharges to last-minute bookings.
Spotting an opportunity, a handful of frequent flier fanatics are using their expertise to hunt down and book those award seats for you. â€œWhen you do this all day you begin to know which routes have availability, and the ins and outs of the computer systems,â€ said Gary Leff, a mileage hound who started BookYourAward.com about three years ago. Business has been so brisk he recently took on a partner.