Proper Business Telephone Etiquette

1896 Telephone

In business, courtesy and etiquette is everything. A customer’s first impression of a company is usually made by the person they speak with on the phone. That person will be responsible for setting the tone and providing the level of professionalism projected by the company.

Phone etiquette training is being employed by more and more employees as they work to bolster their image and provide an edge that is better than their competitors. Such training includes developing vocal skills, transitioning through the conversation and telephone courtesy.

Training the sales and general business staff in telephone etiquette will demonstrate greater respect for the customer, as well as project a positive and professional image for the company. Positive telephone skills will give the customer confidence in the company’s ability to inspire confidence and confidence will translate to increased sales.

A knowledgeable and courteous sales staff will also inspire customer loyalty, and loyal customers are often repeat customers and more than likely to bring new customers with them. Employees who have mastered telephone etiquette will remain calm no matter which direction the conversation takes. Remaining calm will also help the employee identify problem areas and allow them to help customers find solutions or suggest additional products that will help solve their problem.

Proving telephone etiquette training is investing in the employees and the overall success of the company. A successful employee will take great pride in their part of the success of the company and will continue to improve their skills, and it will all come down to telephone etiquette training.

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