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Make The Best Of Bad Customers

Problem: Give them an inch.


Health Care Taps ‘Mystery Shoppers’

When James Loden, an ophthalmologist, recently peered into a patient’s eyes, he was evaluating her for laser surgery to correct her vision.



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Medical Tourism

Complex surgery is the latest service to move offshore – and clever businesses are helping cost-conscious patients go under the knife overseas.


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Utilizing Skype For Biz

When it comes to business communication, Skype is an invaluable tool.


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Skype Click & Call

Click & Call enables customers to call certain phone numbers for free that are sponsored by advertisers.


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Super Car Wash

But if you’re used to spending £5 on getting the car cleaned at the local garage, forget it.


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TimeSaver: LucyPhone

Waiting on hold stinks.


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Tipping Cards For Travellers

Wait staff and bartenders should always be tipped directly on the bill, Where’s My Tip stresses.


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Vent Online, Get Sued

Outraged at having to pay $118 to get his car back, Kurtz created a Facebook page called “Kalamazoo Residents against T&J Towing.” Within two days, 800 people had joined the group, some posting comments about their own maddening experiences with the company.


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