WSJ: When James Loden, an ophthalmologist, recently peered into a patient’s eyes, he was evaluating her for laser surgery to correct her vision. But→

No one enjoys a bad customer, but there are lessons you can even learn from them. Here is some advice USA Today recently shared→

When it comes to business communication, Skype is an invaluable tool. Its impressive array of features make it ideal for sending files, checking in→

Fast Company is reporting that Internet-phone service Skype has announced Click & Call, its first foray into advertising. And with more than 560 million→

According to BBC News, Gurcharn Sahota works on some of the world’s fastest cars at his workshop just outside Derby. But if you’re used→

Waiting on hold stinks. Free service LucyPhone can listen to the hold music for you, then call you back when a real human picks→

Trendspotter Springwise says cash may be increasingly rare as a method of payment in most transactions, but tipping remains one of those areas where→

According to The New York Times, after a towing company hauled Justin Kurtz’s car from his apartment complex parking lot, despite his permit to→

  Entrepreneur.com: It is often the little details that customers recall even more than the product they purchased or the service they received. Little→

photo credit: geishaboy500 OpenForum.com: You don’t always have to slash prices to stay competitive. There are many great ways you can add value to→

photo credit: Noah Sussman At some point in our life we have all had to call a customer service line for one reason or→

Trendspotter Springwise reports that one of the keys to e-commerce success is to ensure that customers know exactly what they’re ordering. That has been→

One day in 2001, Yuval Brisker was stuck at home, expecting a cable TV technician to arrive for a service call. First he waited.→

Remember the old days when only movies and restaurants were rated on the Internet? Following the wave of Web sites aimed at rating real→

Rieva Lesonsky at The Small Business Blog has an interesting look at how to turn customers into fanatic fans. Every team needs fans. And→

photo credit: saebaryo It isn’t worth getting upset about. And perhaps if something comes at you repeatedly from numerous people their may be some→

photo credit: StephenMitchell Some business owners, as well as their employees, see customer calls as a hassle, a potential for disaster. However, Small Biz→

photo credit: nDevilTV What is your customer experience like? Are you “wowing” key customers with personalized service? With so much business occurring online, wows→

photo credit: kretyen I recently came across an article posted on Fast Company regarding cutting out the waiting in line at fast food chains. Wow.→

photo credit: bragadocchio Starting an online business can have many headaches and stresses as you have to take control of so many things such→