Make The Best Of Bad Customers

Problem: Give them an inch.

Health Care Taps ‘Mystery Shoppers’

When James Loden, an ophthalmologist, recently peered into a patient’s eyes, he was evaluating her for laser surgery to correct her vision.


Medical Tourism

Complex surgery is the latest service to move offshore – and clever businesses are helping cost-conscious patients go under the knife overseas.


Utilizing Skype For Biz

When it comes to business communication, Skype is an invaluable tool.


Skype Click & Call

Click & Call enables customers to call certain phone numbers for free that are sponsored by advertisers.


Super Car Wash

But if you’re used to spending £5 on getting the car cleaned at the local garage, forget it.


TimeSaver: LucyPhone

Waiting on hold stinks.


Tipping Cards For Travellers

Wait staff and bartenders should always be tipped directly on the bill, Where’s My Tip stresses.


Vent Online, Get Sued

Outraged at having to pay $118 to get his car back, Kurtz created a Facebook page called “Kalamazoo Residents against T&J Towing.” Within two days, 800 people had joined the group, some posting comments about their own maddening experiences with the company.

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