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Colbert Ball Tax Service

The tax service of the future.

 TitleAuthorDescription
How to Start a Cleaning Service
Entrepreneur PressLearn the secrets to starting a residential maid service, commercial janitorial service, and a carpet/upholstery cleaning service with the help of this CD set.
From Cronkite to Colbert: The Evolution of Broadcast News (Media and Power)
Geoffrey BaymIn a time when increasing numbers of people are tuning out the nightly news and media consumption is falling, the late-night comedians have become some of the most important newscasters in the country. From Cronkite to Colbert explains why. It examines an historical path that begins at the height of the network age with Walter Cronkite and Edward R. Murrow, when the evening news was considered the authoritative record of the day s events and forged our assumptions about what the news is, or should be. The book then winds its way through the breakdown of that paradigm of real news and into its reinvention in the unlikely form of such popularized shows as The Daily Show and The Colbert Report. From Cronkite to Colbert makes the case that rather than fake news, those shows should be understood as a new kind of journalism, one that has the potential to save the news and reinvigorate the conversation of democracy in today s society.
Managing Knock Your Socks Off Service
Chip R. Bell and Ron ZemkeToday's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; and, recognize and reward good performance.Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, "Managing Knock Your Socks Off Service" shows how to create great service on a day-to-day, real-time, every-time basis.
Customer Service For Dummies
Karen Leland and Keith BaileyCustomer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
This is Service Design Thinking: Basics, Tools, Cases
Marc Stickdorn and Jakob SchneiderHow to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design.This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections:Basics: outlines service design thinking along five basic principlesTools: describing a variety of tools and methods used in Service Design ThinkingCases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service DesignAt the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper—capturing different stakeholder concerns: e.g. customers, front-line staff and management.
How to Open your own in-home bookkeeping service 2nd edition
Julie Mucha-aydlottHow to Open your In Home Bookkeeping Service 2nd Edition has been the best kept secret on opening your own successful bookkeeping or accounting business. It has time and time again filled the gap for many entrepreneurs who wanted to go out on their own, but didn't know where to start. Not only does is have the Authors honest approach to self employment, it also includes the many responsibilities that the bookkeeper or accountant will have. This book includes Where to begin, what Bookkeeping and Accounting Services to offer. What the going hourly rates are for a bookkeeping business. A Step-by-Step guide on how to create Weekly, Monthly or Annual accounting. Information on Preparing Taxes, Estimating Taxes and Depreciation. A special Chapter on Common Questions, Educational Requirements, Mistakes to Avoid and Problem clients. It also includes a CD filled with Forms and Spreadsheets to start your business and use for your clients. Of course the best kept secret of them all, the most affective marketing ideas and How to get Clients!
Serving Internal and External Customers
Anne Swartzlander This unique book is a customer service training reference/workbook, with a customer-centered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the people-management policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication “best practices,” Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers. This interesting and informative book is necessary reading for vice-presidents, directors, managers, and supervisors in Consumer Affairs; customer service managers, directors and managers of Call Centers, managers and supervisors in Customer Relations; Customer Support managers; and Customer Service trainers.
Customer Service: Career Success Through Customer Loyalty, Fifth Edition
Paul R. TimmCustomer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
Start Your Own Cleaning Service (Start Your Own Cleaning Business)
Jacquelyn LynnAll the expert advice you need to start your own Clearning Service More than 80 percent of dual income households use some sort of cleaning service. Low start-up costs and little specialized knowledge make it easy for you to start—which is why the first edition sold more than 6,800 copies.
Quick Skills: Customer Service
Career Solutions Training GroupThis book enhances the reader's opportunity for career success by targeting fundamental skills.Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers.

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