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| Title | Author | Description | |
|---|---|---|---|
Telecom For Dummies![]() | Stephen P. Olejniczak | Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom servicesOur book shows people at small and medium-sized businesses how to make sense of telecom lingo and get the best dealsIncludes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructureHelps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problemsCovers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs | |
Building a Profitable Online Accounting Practice![]() | Jack Fox | The first complete guide to taking advantage of the huge and growing market for Internet accounting services for small businessesThe Internet provides accountants with exciting new opportunities for expanding their practices by affording them unprecedented access to the huge small business market. The first comprehensive book on the subject, this book describes proven strategies for creating a thriving virtual accounting practice. Expert Jack Fox presents in-depth coverage of the various accounting and consulting services that accountants can offer to small business owners via the Internet. He describes successful techniques for identifying potential clients and packaging and marketing services, and arms readers with a complement of valuable tools for helping them get started in virtual accounting, including detailed business plans, numerous tables, forms, checklists, and connections with leading virtual accounting service providers. | |
The Internet Book: Everything You Need to Know About Computer Networking and How the Internet Works (4th Edition)![]() | Douglas E Comer | Internet Book, The: Everything You Need to Know About Computer Networking and How the Internet Works, 4/e utilizes a non-technical perspective to explain the technology of how computers communicate, what the Internet is, how the Internet works, and what the Internet can do for people. This book works to fully connect readers to the “big picture” by presenting a solid overview of networking and the Internet, rather than burying them with details. Comer assumes no prior background in computer networking or the Internet. Introduces computer communication system concepts and technology, reviews the history of the Internet and its growth, describes basic Internet technology and capabilities, and describes services currently available on the Internet and how to use them. For anyone interested in learning how to navigate the Internet to its full potential. | |
Quick Skills: Customer Service![]() | Career Solutions Training Group | This book enhances the reader's opportunity for career success by targeting fundamental skills.Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers. | |
The Boiler Room and Other Telephone Sales Scams![]() | Robert J. Stevenson | Sure to make you think twice before responding to the next telephone sales call you receive, this volume explores why telephone boiler rooms and other scams thrive and how fraudulent techniques and deception migrate to and from conventional businesses. "The Boiler Room and Other Telephone Sales Scams" is grounded in the nine years Robert Stevenson spent working covertly as a "participant-observer" in telephone rooms (the ethical implications of which he discusses in an epilogue). As Stevenson details boiler room hierarchy, you'll learn why all boilers are telephone salesmen but not all telephone salesmen are boilers. You'll read about the "heat" rising in rooms where experienced pitchmen use tried-and-true manipulative techniques to overcome objections to sales. And you'll marvel at Stevenson's insider knowledge of product houses, service shops, and other aspects of a major industry in which both employees and customers are in daily peril-the former of losing their jobs and the latter of losing their money. "The Boiler Room and Other Telephone Sales Scams" is required reading for anyone who's ever picked up a telephone and been asked to buy a product or a service. It's also an invaluable study of a widespread form of deviance and occupational crime, essential reading for students of criminology and the sociology of occupations. | |
Virtual Justice: The New Laws of Online Worlds![]() | Greg Lastowka | Tens of millions of people today are living part of their life in a virtual world. In places like World of Warcraft, Second Life, and Free Realms, people are making friends, building communities, creating art, and making real money. Business is booming on the virtual frontier, as billions of dollars are paid in exchange for pixels on screens. But sometimes things go wrong. Virtual criminals defraud online communities in pursuit of real-world profits. People feel cheated when their avatars lose virtual property to wrongdoers. Increasingly, they turn to legal systems for solutions. But when your avatar has been robbed, what law is there to assist you? In Virtual Justice, Greg Lastowka illustrates the real legal dilemmas posed by virtual worlds. Presenting the most recent lawsuits and controversies, he explains how governments are responding to the chaos on the cyberspace frontier. After an engaging overview of the history and business models of today's virtual worlds, he explores how laws of property, jurisdiction, crime, and copyright are being adapted to pave the path of virtual law. Virtual worlds are becoming more important to society with each passing year. This pioneering study will be an invaluable guide to scholars of online communities for years to come. | |
Internet Business Intelligence: How to Build a Big Company System on a Small Company Budget![]() | David Vine | Business Intelligence-the acquisition, management, and utilization of information-is crucial in the global marketplace of the 21st-century. This savvy handbook explains how even the smallest firm can use inexpensive Web resources to create an Internet Business Intelligence System (IBIS) that rivals the multimillion-dollar systems of Fortune 500 companies. IBIS tracks competitors, explore markets, and evaluates opportunities and risks. It can also be used to launch a business, find customers, test new products, and increase sales. | |
Play Money: Or, How I Quit My Day Job and Made Millions Trading Virtual Loot![]() | Julian Dibbell | Play Money explores the remarkable new phenomenon of MMORPGs, or Massively MultiPlayer Online Role-Playing Games, in which hundreds of thousands of players operate fantasy characters in virtual environments. With city-sized populations, these games generate their own cultures, governments, and social systems and, inevitably, their own economies, which spill over into the real world. The desire for virtual goods-magic swords, enchanted breastplates, and special, hard-to-get elixirs-has spawned a cottage industry of virtual loot farmers”: people who play the games just to obtain fantasy goods that they can sell in the real world. The best loot farmers can make between six figures a year and six figures a month. Play Money is an extended walk on the weird side: a vivid snapshot of a subculture whose denizens were once the stuff of mere sociological spectacle but now-with computer gaming poised to eclipse all otherentertainments in dollar volume, and with the lines between play and work, virtual and real increasingly blurred-look more and more like the future. | |
202 Things You Can Make and Sell for Big Profits (202 Things You Can Make & Sell for Big Profits)![]() | James Stephenson | The New Encyclopedias for Supplemental Income Filled with 202 proven money-making opportunities, each book in this popular series outlines a multitude of ways you can supplement your income. The internet has expanded the market for homemade goods to a global marketplace. This book offers 202 products that you can easily make or sell for a profit across the street or across the world, with step-by-step instructions. | |
How to Create Multiple Streams of Income: Buying Homes in Nice Areas With Nothing Down![]() | Peter Conti and David Finkel | Join self-made millionaires Peter Conti and David Finkel as they show you how to create multiple streams of income buying homes in nice areas with nothing down. These are the same two men who led a small group of investors to San Diego, California and locked up over $1.5 million worth of real estate with only $37 down! Now for the first time ever you can learn the inside secrets of exactly how they did it--and how you can too. You learn: How to buy homes in nice areas with nothing down. 7 fun, easy ways to earn up to an extra $100,000 this year investing in real estate. How you can build a million dollar net worth in 5 years or less. How to win the money game and earn a six-figure income investing from your home. This book will share with you over 25 ways to find motivated sellers (including specific phone scripts and marketing materials you can use right away.) You'll learn the step by step negotiating system called the Instant Offer System that has made the authors two of the most famous real estate investor trainers of the past decade. And you'll learn how to sell your properties the fastest, easiest way possible. All this and more... |