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Christian Brothers Automotive

Christian Brothers Automotive was founded in 1982 because there was a void in the auto repair industry. Customer service and honest, genuine auto repair service was tough to find.

 TitleAuthorDescription
Start & Run a Computer Repair Service (Self-Counsel Press Business)
Lynn Spry and Philip SpryStart & Run a Computer Repair Service is ideal for entrepreneurs interested in opening and operating a computer repair shop and/or mobile on-site repair business. Professionals with a background in IT, retail, and related fields are often interested in branching out on their own. This book examines the nuts and bolts of starting a business in the North America, then delves into the specifics of retail and mobile repair shop ownership and operation.
The Golden Motorcycle Gang: A Story of Transformation
Jack Canfield and William Gladstone               Have you ever asked yourself why you are on planet Earth? And what the ultimate purpose for your life might be? Well, Jack Canfield asked himself this very question and came up with a surprising answer—part of which included a vision revealing that he is part of a “Golden Motorcycle Gang”—a gang whose intent is to have fun, but also to make significant contributions to the well-being of humanity.                During a joyful dinner many years ago in Santa Barbara, California, Jack told his friend William Gladstone about the Gang. Upon hearing this account, William had an epiphany that Jack’s story held a powerful underlying truth not only explaining Jack’s true purpose, but William’s as well. For more than ten years, William encouraged Jack to write a book based on the story of the Gang, so they have now collaborated on this work to show you its relevance to this critical moment in the history of human civilization . . . and also to you, personally. As you read, you will be introduced to some of the extraordinary members of the Golden Motorcycle Gang, including visionary thinkers such as Barbara Marx Hubbard, the originator of the concept of Conscious Evolution.                 The mystery and adventure inherent in this book reveals that there is now the opportunity for all of us on planet Earth to make a quantum leap in real time toward choosing the actual course of our evolution. Along the way, we are meant to experience the joy that comes from recognizing who we really are.                Perhaps, as you embark on Jack’s journey along with him . . . you will find that you are also a member of the Golden Motorcycle Gang! So get ready for the adventure of your life! 
Customer Service: New Rules for a Social Media World (Que Biz-Tech)
Peter ShankmanUse Social and Viral Technologies to Supercharge your Customer Service!   Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. You can, too. Peter Shankman will show you how–step-by-step, right now!   You’ll learn how to:   • Organize a small, powerful social media team on a tight budget • Listen to what your customers, advisors, and markets are really saying • Make prospects feel like rock stars from the moment they find you • Choose online media that make the most sense for you • Avoid wasting time with platforms that won’t help you • Earn your customer’s loyalty, trust, and credibility • Learn from other companies’ viral “disasters” • Rebuild your credibility after you’ve taken a public “hit” online • Make sure everyone hears your customers when they compliment you • Capture all your customer knowledge–and use it in real time • Keep people talking–and not just about you  
Developing the Public Relations Campaign: A Team-Based Approach (2nd Edition)
Randy Bobbitt and Ruth SullivanDeveloping the Public Relations Campaign: A Team-Based Approach takes a simple, easy-to-follow approach that develops a public relations campaign in a service-learning environment. This text is designed around a team project approach rather than a traditional lecture/note-taking model of learning. Developing the Public Relations Campaign introduces a three-step process–the PIE chart–that accurately describes the campaign development process used in the real world. A practical approach, with exercises and case studies in every chapter, guides readers through the development of their own public relations campaigns.
Customer Service For Dummies
Karen Leland and Keith BaileyCustomer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Serving Internal and External Customers
Anne Swartzlander This unique book is a customer service training reference/workbook, with a customer-centered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the people-management policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication “best practices,” Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers. This interesting and informative book is necessary reading for vice-presidents, directors, managers, and supervisors in Consumer Affairs; customer service managers, directors and managers of Call Centers, managers and supervisors in Customer Relations; Customer Support managers; and Customer Service trainers.
Customer Service: Career Success Through Customer Loyalty, Fifth Edition
Paul R. TimmCustomer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
Sprawl Repair Manual
Galina Tachieva There is a wealth of research and literature explaining suburban sprawl and the urgent need to retrofit suburbia. However, until now there has been no single guide that directly explains how to repair typical sprawl elements. The Sprawl Repair Manual demonstrates a step-by-step design process for the re-balancing and re-urbanization of suburbia into more sustainable, economical, energy- and resource-efficient patterns, from the region and the community to the block and the individual building. As Galina Tachieva asserts in this exceptionally useful book, sprawl repair will require a proactive and aggressive approach, focused on design, regulation and incentives. The Sprawl Repair Manual is a much-needed, single-volume reference for fixing sprawl, incorporating changes into the regulatory system, and implementing repairs through incentives and permitting strategies. This manual specifies the expertise that’s needed and details the techniques and algorithms of sprawl repair within the context of reducing the financial and ecological footprint of urban growth.   The Sprawl Repair Manual draws on more than two decades of practical experience in the field of repairing and building communities to analyze the current pattern of sprawl development, disassemble it into its elemental components, and present a process for transforming them into human-scale, sustainable elements. The techniques are illustrated both two- and three-dimensionally, providing users with clear methodologies for the sprawl repair interventions, some of which are radical, but all of which will produce positive results.
Working Windows, 3rd: A Guide to the Repair and Restoration of Wood Windows
Terry MeanyThis definitive book covers the operation, care, repair, and restoration of all kinds of wood windows, along with chapters on weather-stripping, repainting, and refinishing.
Working Through Conflict: Strategies for Relationships, Groups, and Organizations (6th Edition)
Joseph P. Folger, Marshall Scott Poole and Randall K. StutmanCovering the whole range of conflict settings–interpersonal, group, and organizational–Working Through Conflict provides an introduction to conflict management that is firmly grounded in current theory and research. Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate concepts and help students learn how to apply theory. The Sixth Edition of this engaging and comprehensive text has been thoroughly revised to be even more accessible to students.
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