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 TitleAuthorDescription
Telecom For Dummies
Stephen P. OlejniczakWorldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom servicesOur book shows people at small and medium-sized businesses how to make sense of telecom lingo and get the best dealsIncludes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructureHelps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problemsCovers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs
Quick Skills: Customer Service
Career Solutions Training GroupThis book enhances the reader's opportunity for career success by targeting fundamental skills.Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers.
The Boiler Room and Other Telephone Sales Scams
Robert J. StevensonSure to make you think twice before responding to the next telephone sales call you receive, this volume explores why telephone boiler rooms and other scams thrive and how fraudulent techniques and deception migrate to and from conventional businesses. "The Boiler Room and Other Telephone Sales Scams" is grounded in the nine years Robert Stevenson spent working covertly as a "participant-observer" in telephone rooms (the ethical implications of which he discusses in an epilogue). As Stevenson details boiler room hierarchy, you'll learn why all boilers are telephone salesmen but not all telephone salesmen are boilers. You'll read about the "heat" rising in rooms where experienced pitchmen use tried-and-true manipulative techniques to overcome objections to sales. And you'll marvel at Stevenson's insider knowledge of product houses, service shops, and other aspects of a major industry in which both employees and customers are in daily peril-the former of losing their jobs and the latter of losing their money. "The Boiler Room and Other Telephone Sales Scams" is required reading for anyone who's ever picked up a telephone and been asked to buy a product or a service. It's also an invaluable study of a widespread form of deviance and occupational crime, essential reading for students of criminology and the sociology of occupations.
Linux Networking Cookbook
Carla SchroderThis soup-to-nuts collection of recipes covers everything you need to know to perform your job as a Linux network administrator, whether you're new to the job or have years of experience. With Linux Networking Cookbook, you'll dive straight into the gnarly hands-on work of building and maintaining a computer network. Running a network doesn't mean you have all the answers. Networking is a complex subject with reams of reference material that's difficult to keep straight, much less remember. If you want a book that lays out the steps for specific tasks, that clearly explains the commands and configurations, and does not tax your patience with endless ramblings and meanderings into theory and obscure RFCs, this is the book for you. You will find recipes for:Building a gateway, firewall, and wireless access point on a Linux network Building a VoIP server with Asterisk Secure remote administration with SSH Building secure VPNs with OpenVPN, and a Linux PPTP VPN server Single sign-on with Samba for mixed Linux/Windows LANs Centralized network directory with OpenLDAP Network monitoring with Nagios or MRTG Getting acquainted with IPv6 Setting up hands-free networks installations of new systems Linux system administration via serial console And a lot more. Each recipe includes a clear, hands-on solution with tested code, plus a discussion on why it works. When you need to solve a network problem without delay, and don't have the time or patience to comb through reference books or the Web for answers, Linux Networking Cookbook gives you exactly what you need.
Managing Knock Your Socks Off Service
Chip R. Bell and Ron ZemkeToday's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; and, recognize and reward good performance.Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, "Managing Knock Your Socks Off Service" shows how to create great service on a day-to-day, real-time, every-time basis.
Study Guide for Managerial Accounting
Ronald W. HiltonCourse Overview: Management/Managerial Accounting (undergraduate and MBA) The managerial accounting course follows financial accounting in a two-course sequence for first and second year business majors. It is found at both two and four year schools, as well as in MBA programs. The purpose of managerial accounting is to provide managers with information useful in planning and controlling the activities of a business. It deals with internal, rather than external information. Managerial accounting reports include budgets, performance reports, and analysis of economic alternatives such as make-or-buy manufacturing decisions. The market is segmented into traditional, transitional, and innovative text offerings. Hilton falls into the traditional to transitional market segment. Title Overview: The emphasis of Managerial Accounting, 9th edition is on teaching students to use accounting information to best manage an organization. In a practice Hilton pioneered in the first edition, each chapter is written around a realistic business or focus company that guides the reader through the topics of that chapter. Known for balanced examples of Service, Retail, Nonprofit and Manufacturing companies, Hilton offers a clear, engaging writing style that has been praised by instructors and students alike. As in previous editions, there is significant coverage of contemporary topics such as activity-based costing, target costing, the value chain, customer profitability analysis, and throughput costing while also including traditional topics such as job-order costing, budgeting and performance evaluation.
1,000 Dollars and an Idea: Entrepreneur to Billionaire
Sam WylyThe rags-to-riches story of an amazing business wizard—from the Louisiana cotton fields to the worlds of computers, retailing, fast food, high finance, and green energy—life lessons from a man ahead of the pack and ahead of his time."My work is to create companies and build them," says the billionaire whom Fortune magazine, over thirty years ago, characterized_as "one of the most, if not the most, important entrepreneurs" of the century. This was even before Wyly contributed to nearly every great technological, service industry, and investment business breakthrough in the second half of the twentieth century.Now, in his fast-paced, fascinating, and candid memoir, Wyly reveals the thought processes, relationships, and financial machinations behind the building of his diverse businesses over the last four decades.Here's the story of how he worked his way through Louisiana Tech selling class rings and why, after his first job in which he broke sales records for IBM (along with Ross Perot, a fellow IBM salesman) and a brief stint at Honeywell, he decided to risk $1,000 of his savings to found the first "computer utility" company in the business world. This was in 1963. Two years later, he took his University Computing Company public and became an instant millionaire.Never losing his entrepreneurial spirit, Wyly undertook one challenge after another, such as: • Waging a successful anti-monopoly battle against AT&T, enabling him to build a "telephone highway" for computers• Growing the modest Bonanza Steak House chain, which he "inherited" as the result of a bad debt, to a total of 600 outlets before selling it for a huge profit • Creating a new systems software company, Sterling Software, which he eventually sold for $4 billion • Dividending Sterling Commerce to public shareholders and selling to AT&T_for $4 billion in 2000• Expanding the small arts-and-crafts chain Michaels Stores from 10 to 1,000 stores before selling it for $6 billion in 2006• Founding Green Mountain Energy, which has become the largest and most profitable green business in the country.Part autobiography and part inspirational self-help business guide, Wyly not only provides his homespun life lessons in the practice of starting and building businesses, but he also delivers refreshing new insights into how many American businesses operated from the 1950s to the present.
How to Pay Little or No Taxes on Your Real Estate Investments: What Smart Investors Need to Know - Explained Simply
Brian KlineMany investors today are making huge profits on real estate investments. The key, however, in investing is not the profit, but what you actually get to keep after taxes. This new book will provide a road map with hundreds of methods and insider tax secrets to help you keep more of what you earn. Real estate investors face unique tax problems from the sale of real estate. You will learn how to implement tax savings programs successfully to reduce or eliminate the resulting income tax from the sale of real estate. You will learn how to use the IRS tax code to your advantage through depreciation, 1031 exchanges, shielding income, deferring income taxes, handling capital gains taxes, building wealth, creating a self-directed IRA, making installment sales, setting up annuity trusts and charitable remainder tax-advantaged trusts. You will learn about exemptions, exchange rules, tax shelters, tax-exclusion credits, sheltering your assets from creditors, and ultimately you will learn how you can retire rich and early with tax-free real estate investments.
Building a Profitable Online Accounting Practice
Jack FoxThe first complete guide to taking advantage of the huge and growing market for Internet accounting services for small businessesThe Internet provides accountants with exciting new opportunities for expanding their practices by affording them unprecedented access to the huge small business market. The first comprehensive book on the subject, this book describes proven strategies for creating a thriving virtual accounting practice. Expert Jack Fox presents in-depth coverage of the various accounting and consulting services that accountants can offer to small business owners via the Internet. He describes successful techniques for identifying potential clients and packaging and marketing services, and arms readers with a complement of valuable tools for helping them get started in virtual accounting, including detailed business plans, numerous tables, forms, checklists, and connections with leading virtual accounting service providers.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee EvensonYour service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of "Customer Service Training 101" presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: projecting a positive attitude and making a great first impression; communicating effectively, both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued; and confidently handling difficult customers and situations. The new features include: 'How Do I Measure Up?' self-assessments, and 'Doing It Right' examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Tags longdistance telephone voip
Address
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Telephone866-386-4728
Web voipstarter.com
Email sales@voipstarter.com
Type Business Opportunity