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The Ice Cream Maker: An Inspiring Tale About Making Quality The Key Ingredient in Everything You Do
Subir ChowdhuryInnovation, claims quality consultant Subir Chowdhury, is part of America’s DNA. No other country in the world matches America’s creative drive and its ability to turn innovative ideas into revolutionary products–from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead. In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does.Like Fish! and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage.
The Big Book of Juices: More Than 400 Natural Blends for Health and Vitality Every Day
Natalie SavonaWith some 405 recipes for fruit and vegetable juices, smoothies, and quenchers, this newly updated and expanded edition of Natalie Savona’s essential kitchen guide to juicing now offers health-conscious readers even more. A clever indexing system sorts the juices by key ingredients, by nutrients, and by health benefits. Plus, a simple five-star system rates the effectiveness of the drinks in boosting energy and detoxifying the body, as well as potential benefits for the immune system, digestion, and even skin quality.    
Managing Quality (4th Edition)
Thomas Foster Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. Differing Perspectives on Quality; Quality Theory; Global Supply Chain Quality and International Quality Standards; Strategic Quality Planning; The Voice of the Customer; The Voice of the Market; Quality and Innovation in Product and Process Design; Designing Quality Services; Managing Supplier Quality in the Supply Chain; The Tools of Quality; Statistically Based Quality Improvement for Variables; Statistically Based Quality Improvement for Attributes; Six-Sigma Management and Lean Tools; Managing Quality Improvement Teams and Projects; Implementing and Validating the Quality System  For quality control managers and/or anyone interested in greater quality management. 
The Holistic Orchard: Tree Fruits and Berries the Biological Way
Michael PhillipsMany people want to grow fruit on a small scale but lack the insight to be successful orchardists. Growing tree fruits and berries is something virtually anyone with space and passionate desire can do - given wise guidance and a personal commitment to observe the teachings of the trees. A holistic grower knows that producing fruit is not about manipulating nature but more importantly, fostering nature. Orcharding then becomes a fascinating adventure sure to provide your family with all sorts of mouth-watering fruit.The Holistic Orchard demystifies the basic skills everybody should know about the inner-workings of the orchard ecosystem, as well as orchard design, soil biology, and organic health management. Detailed insights on grafting, planting, pruning, and choosing the right varieties for your climate are also included, along with a step-by-step instructional calendar to guide growers through the entire orchard year. The extensive profiles of pome fruits (apples, pears, asian pears, quinces), stone fruits (cherries, peaches, nectarines, apricots, plums), and berries (raspberries, blackberries, blueberries, gooseberries, currants, and elderberries) will quickly have you savoring the prospects.Phillips completely changed the conversation about healthy orcharding with his first bestselling book, The Apple Grower, and now he takes that dialogue even further, drawing connections between home orcharding and permaculture; the importance of native pollinators; the world of understory plantings with shade-tolerant berry bushes and other insectary plants; detailed information on cover crops and biodiversity; and the newest research on safe, homegrown solutions to pest and disease challenges.All along the way, Phillips' expertise and enthusiasm for healthy growing shines through, as does his ability to put the usual horticultural facts into an integrated ecology perspective. This book will inspire beginners as well as provide deeper answers for experienced fruit growers looking for scientific organic approaches. Exciting times lie ahead for those who now have every reason in the world to confidently plant that very first fruit tree!
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
Michael Treacy and Fred WiersemaWhy is it that Casio can sell a calculator more cheaply than Kellogg’s can sell a box of corn flakes? Why can FedEx “absolutely, positively” deliver your package overnight but airlines have trouble keeping track of your bags? What does your company do better than anyone else? What unique value do you provide to your customers? How will you increase that value next year? As customers’ demands for the highest quality products, best services, and lowest prices increase daily, the rules for market leadership are changing. Once powerful companies that haven’t gotten the message are faltering, while others, new and old, are thriving. In disarmingly simple and provocative terms, Treacy and Wiersema show what it takes to become a leader in your market, and stay there, in an ever more sophisticated and demanding world.
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Michael GeorgeBring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
42 Rules for Sourcing and Manufacturing in China: A practical handbook for doing business in China, special economic zones, factory tours and manufacturing quality.
Rosemary CoatesDoing business in China is tougher than you think. Not only is the culture vastly different, but China’s experience in manufacturing is still developing. It will be a few years before the majority of manufacturers are up to world standards. In the meantime, quality, contract laws, schedules and logistics must be closely monitored. As a result, the things Westerners must do to be successful are far different from dealing with American or European manufacturers. The best way to quickly come up to speed on these differences and how to handle them is to learn from the experience of others. Through over 20 extraordinary executive interviews, Rosemary Coates captured the essence of sourcing and manufacturing in China. '42 Rules for Sourcing and Manufacturing in China' is a pragmatic approach that every businessperson headed to China must read. For business people who are experienced in doing business in China, or for first-time visitors, this book will provide valuable insights from real executives and experts. These executives offer their personal experiences and recommendations about sourcing and manufacturing in China. Going beyond simple cultural do’s and don’ts, you will discover: how business is really done how you can make things happen in China the mistake westerners often make, and how to avoid them what made these executives successful Based on her 25 years of supply chain experience, much of it spent living and working across Asia, Rosemary Coates has become an expert on doing business in China. Her own personal experiences in China are interwoven into this book.
How To Start And Run Your Own Corporation: S-Corporations For Small Business Owners
Peter I HupaloHow To Start And Run Your Own Corporation begins where many incorporation books leave off. Peter Hupalo, author of Thinking Like An Entrepreneur, teaches you the basics of corporate business structure. How To Start And Run Your Own Corporation will help you understand: * Which Business Structure Might Be Best For You * How To Decide Between An S-Corporation And A LLC * How To Choose Your State Of Incorporation * How To Form Your Own Corporation * S-Corporations * Par Value And No Par Value Stock * Issuing Shares * Stock Basis * Valuing A Small Business Corporation * Financing A Corporation Through Equity And Loans * Attracting Angel Investors For Your Corporation * Shareholder S-Corporation Basis And The AAA * Filling Out The 1120S Corporate Income Tax Return * Special Issues For One-Person Corporations * The Role of Bylaws And Corporate Minutes * The Role of Directors And Officers * Withdrawing Money From Your Corporation * Social Security/Unemployment Insurance On Officer Salaries * Qualified Retirement Plans, SIMPLE-IRA, SEP-IRA * The One-Person 401(k) * Worker's Compensation Exemption For Officers * How To Minimize Your Taxes * How To Prevent Your Corporate Shield From Being Pierced * Tax Saving Strategies For Your Corporation
Project Quality Management: Why, What and How
Kenneth H. RoseWinner of the 2006 Cleland Award for Literature from Project Management Institute (PMI). Quality is a much mentioned but little employed component of project success. There are many quality books, tools, and training courses on the market oriented toward the manufacturing domain, yet they provide little information of relevance to project managers who work with intellectual processes more than the action details of production. So where does a project manager go for guidance on integrating the quality demanded in project implementation? Right here! Project Quality Management by Kenneth Rose offers project managers a specific, succinct, step-by-step project quality management process not found anywhere else. It gives you an immediate hands-on capability to improve project implementation and customer satisfaction in any project domain and will help maintain cost and schedule constraints to ensure a quality project. This user-friendly guide presents tools and techniques that implement the general methods defined in A Guide to the Project Management Body of Knowledge-Third Edition (PMBOK) published by the Project Management Institute (PMI), and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. Key Features: -Provides project managers an explicit step-by-step quality management process, along with a coherent set of quality tools organized and explained according to their application within this process that can be applied immediately in any project context -Introduces a Wheel of Quality that codifies in one complete image the contributing elements of contemporary quality management -Establishes a new quality tool, the pillar diagram, that provides a needed capability to identify root causes of undesirable effects -Includes a final walk-through of a practical exercise relevant to many project domains, which will help readers gain experience using the tools and techniques of this project quality management process before applying them to their own project work
The Apple Grower: A Guide for the Organic Orchardist
Michael PhillipsFor decades fruit growers have sprayed their trees with toxic chemicals in an attempt to control a range of insect and fungal pests. Yet it is possible to grow apples responsibly, by applying the intuitive knowledge of our great-grandparents with the fruits of modern scientific research and innovation.Since The Apple Grower first appeared in 1998, orchardist Michael Phillips has continued his research with apples, which have been called "organic's final frontier." In this new edition of his widely acclaimed work, Phillips delves even deeper into the mysteries of growing good fruit with minimal inputs. Some of the cuttingedge topics he explores include:The use of kaolin clay as an effective strategy against curculio and borers, as well as its limitationsCreating a diverse, healthy orchard ecosystem through understory management of plants, nutrients, and beneficial microorganismsHow to make a small apple business viable by focusing on heritage and regional varieties, value-added products, and the "community orchard" modelThe author's personal voice and clear-eyed advice have already made The Apple Grower a classic among small-scale growers and home orchardists. In fact, anyone serious about succeeding with apples needs to have this updated edition on their bookshelf.