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Tuffy Auto Service Centers
Automotive repair service.
| Title | Author | Description | |
|---|---|---|---|
Start & Run a Computer Repair Service (Self-Counsel Press Business) | Lynn Spry and Philip Spry | Start & Run a Computer Repair Service is ideal for entrepreneurs interested in opening and operating a computer repair shop and/or mobile on-site repair business. Professionals with a background in IT, retail, and related fields are often interested in branching out on their own. This book examines the nuts and bolts of starting a business in the North America, then delves into the specifics of retail and mobile repair shop ownership and operation. | |
Customer Service For Dummies | Karen Leland and Keith Bailey | Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent. | |
The 2000 Franchise Annual: 'The Original' Franchise Handbook and Directory | Ted Dixon | Since 1996 The Franchise Annual Directory has been the largest and most complete franchise directory available. Known as the "Bible of the Franchise World" the directory gives all the information you need to investigate before investing. It's guaranteed accurate at date of publication. There are separate American, Canadian, and Overseas sections as well as a complete summary of Federal, State and Provincial regulations. The annual includes 60 different categorical sections including such areas as: Accounting and Tax Services, Advertising and Direct Mail, Automobile Rental & Leasing, Automotive Lubrication & Tune Up, Automotive Transmission Repair, Building Products and Services, Carpet, Drapery and Upholstery Cleaning, Children's Products & Services, Computer, Electronics, Internet Services, Employment & Personnel, Entertainment, Florist Shops, Food Convenience, Baked Goods, Donuts & Pastry, Candy, Popcorn & Snacks, Ice Cream & Yogurt, Restaurant, Specialty Shops, Supermarkets, Formal Wear, Franchise Consultants & Services, Furniture Refinishing & Repair, Hairstyling & Cosmetics, Health Aids & Services, Home Furnishings: Retail, Sales, Rental & Services, Home Inspection, House/Pet Sitting Service, Jewelry, Laundry & Dry Cleaning, Lawn & Garden Care, Motels, Hotels, and Campgrounds, etc., etc. Franchisees benefit in many ways from joining a proven system. They enjoy collective buying power and receive financial guidance. All these assets add up to "risk reduction" and five the franchisee an enormous head start over starting a business alone. The handbook section contains: Dangerous contract terms from a franchisee's perspective, Disouted contract rights, recent trends, worldwide sources, useful assoications, investigative advice, and pages of questions to help the prospective franchisee invstigate: The Franchisor, Product, Service, Current Franchisees, Territory and The Contract. There are 4,357 total Listings 2,753 American Listings 1,081 Canadian Listings 523 Overseas Listings There are 570 completely NEW LISTINGS, which are marked with an asterisk (*). Each franchisor listing provides: Name of Outlet, Corporate Name, Address, Telephone and Fax Number, E-Mail, Web Site, Name of Contact. Full Description of business, Year Established, Year Started franchising, Number of Units Company Owned, Number of Units Franchised, Franchise Fee, Royalty, Total Investment, Whether or Not financing is available. | |
Serving Internal and External Customers | Anne Swartzlander | This unique book is a customer service training reference/workbook, with a customer-centered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the people-management policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication “best practices,” Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers. This interesting and informative book is necessary reading for vice-presidents, directors, managers, and supervisors in Consumer Affairs; customer service managers, directors and managers of Call Centers, managers and supervisors in Customer Relations; Customer Support managers; and Customer Service trainers. | |
How to Start a Cleaning Service | Entrepreneur Press | Learn the secrets to starting a residential maid service, commercial janitorial service, and a carpet/upholstery cleaning service with the help of this CD set. | |
Sprawl Repair Manual | Galina Tachieva | There is a wealth of research and literature explaining suburban sprawl and the urgent need to retrofit suburbia. However, until now there has been no single guide that directly explains how to repair typical sprawl elements. The Sprawl Repair Manual demonstrates a step-by-step design process for the re-balancing and re-urbanization of suburbia into more sustainable, economical, energy- and resource-efficient patterns, from the region and the community to the block and the individual building. As Galina Tachieva asserts in this exceptionally useful book, sprawl repair will require a proactive and aggressive approach, focused on design, regulation and incentives. The Sprawl Repair Manual is a much-needed, single-volume reference for fixing sprawl, incorporating changes into the regulatory system, and implementing repairs through incentives and permitting strategies. This manual specifies the expertise that’s needed and details the techniques and algorithms of sprawl repair within the context of reducing the financial and ecological footprint of urban growth. The Sprawl Repair Manual draws on more than two decades of practical experience in the field of repairing and building communities to analyze the current pattern of sprawl development, disassemble it into its elemental components, and present a process for transforming them into human-scale, sustainable elements. The techniques are illustrated both two- and three-dimensionally, providing users with clear methodologies for the sprawl repair interventions, some of which are radical, but all of which will produce positive results. | |
Managing Knock Your Socks Off Service | Chip R. Bell and Ron Zemke | Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; and, recognize and reward good performance.Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, "Managing Knock Your Socks Off Service" shows how to create great service on a day-to-day, real-time, every-time basis. | |
Working Windows, 3rd: A Guide to the Repair and Restoration of Wood Windows | Terry Meany | This definitive book covers the operation, care, repair, and restoration of all kinds of wood windows, along with chapters on weather-stripping, repainting, and refinishing. | |
This is Service Design Thinking: Basics, Tools, Cases | Marc Stickdorn and Jakob Schneider | How to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design.This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections:Basics: outlines service design thinking along five basic principlesTools: describing a variety of tools and methods used in Service Design ThinkingCases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service DesignAt the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper—capturing different stakeholder concerns: e.g. customers, front-line staff and management. | |
Customer Service: Career Success Through Customer Loyalty, Fifth Edition | Paul R. Timm | Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success. |
| Tags | automotive repair |
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| Web | tuffy.com | Type | Franchise |