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 TitleAuthorDescription
Customer Service For Dummies
Karen Leland and Keith BaileyCustomer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
The Golden Motorcycle Gang: A Story of Transformation
Jack Canfield and William Gladstone               Have you ever asked yourself why you are on planet Earth? And what the ultimate purpose for your life might be? Well, Jack Canfield asked himself this very question and came up with a surprising answer—part of which included a vision revealing that he is part of a “Golden Motorcycle Gang”—a gang whose intent is to have fun, but also to make significant contributions to the well-being of humanity.                During a joyful dinner many years ago in Santa Barbara, California, Jack told his friend William Gladstone about the Gang. Upon hearing this account, William had an epiphany that Jack’s story held a powerful underlying truth not only explaining Jack’s true purpose, but William’s as well. For more than ten years, William encouraged Jack to write a book based on the story of the Gang, so they have now collaborated on this work to show you its relevance to this critical moment in the history of human civilization . . . and also to you, personally. As you read, you will be introduced to some of the extraordinary members of the Golden Motorcycle Gang, including visionary thinkers such as Barbara Marx Hubbard, the originator of the concept of Conscious Evolution.                 The mystery and adventure inherent in this book reveals that there is now the opportunity for all of us on planet Earth to make a quantum leap in real time toward choosing the actual course of our evolution. Along the way, we are meant to experience the joy that comes from recognizing who we really are.                Perhaps, as you embark on Jack’s journey along with him . . . you will find that you are also a member of the Golden Motorcycle Gang! So get ready for the adventure of your life! 
Start & Run a Computer Repair Service (Self-Counsel Press Business)
Lynn Spry and Philip SpryStart & Run a Computer Repair Service is ideal for entrepreneurs interested in opening and operating a computer repair shop and/or mobile on-site repair business. Professionals with a background in IT, retail, and related fields are often interested in branching out on their own. This book examines the nuts and bolts of starting a business in the North America, then delves into the specifics of retail and mobile repair shop ownership and operation.
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Michael GeorgeBring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
Developing the Public Relations Campaign: A Team-Based Approach (2nd Edition)
Randy Bobbitt and Ruth SullivanDeveloping the Public Relations Campaign: A Team-Based Approach takes a simple, easy-to-follow approach that develops a public relations campaign in a service-learning environment. This text is designed around a team project approach rather than a traditional lecture/note-taking model of learning. Developing the Public Relations Campaign introduces a three-step process–the PIE chart–that accurately describes the campaign development process used in the real world. A practical approach, with exercises and case studies in every chapter, guides readers through the development of their own public relations campaigns.
Serving Internal and External Customers
Anne Swartzlander This unique book is a customer service training reference/workbook, with a customer-centered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the people-management policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication “best practices,” Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers. This interesting and informative book is necessary reading for vice-presidents, directors, managers, and supervisors in Consumer Affairs; customer service managers, directors and managers of Call Centers, managers and supervisors in Customer Relations; Customer Support managers; and Customer Service trainers.
This is Service Design Thinking: Basics, Tools, Cases
Marc Stickdorn and Jakob SchneiderHow to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design.This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections:Basics: outlines service design thinking along five basic principlesTools: describing a variety of tools and methods used in Service Design ThinkingCases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service DesignAt the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper—capturing different stakeholder concerns: e.g. customers, front-line staff and management.
Programming Amazon EC2
Jurg van Vliet and Flavia PaganelliIf you plan to use Amazon Web Services to run applications in the cloud, the end-to-end approach in this book will save you needless trial and error. You'll find practical guidelines for designing and building applications with Amazon Elastic Compute Cloud (EC2) and a host of supporting AWS tools, with a focus on critical issues such as load balancing, monitoring, and automation.How do you move an existing application to AWS, or design your application so that it scales effectively? How much storage will you require? Programming Amazon EC2 not only helps you get started, it will also keep you going once you're successfully positioned in the cloud. This book is a must-read for application architects, developers, and administrators.Determine your application's lifecycle and identify the AWS tools you need Learn how to build and run your application as part of the development process Migrate simple web applications to the cloud with EC2, Amazon Simple Storage Service, and CloudFront content delivery Meet traffic demand with EC2's Auto Scaling and Elastic Load Balancing Decouple your application using Simple Queue Service, Simple Notification Service, and other tools Use the right tools to minimize downtime, improve uptime, and manage your decoupled system "Jurg and Flavia have done a great job in this book building a practical guide on how to build real systems using AWS." --Werner Vogels, VP & CTO at Amazon.com
How to Start a Cleaning Service
Entrepreneur PressLearn the secrets to starting a residential maid service, commercial janitorial service, and a carpet/upholstery cleaning service with the help of this CD set.
Customer Service: New Rules for a Social Media World (Que Biz-Tech)
Peter ShankmanUse Social and Viral Technologies to Supercharge your Customer Service!   Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune 500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. You can, too. Peter Shankman will show you how–step-by-step, right now!   You’ll learn how to:   • Organize a small, powerful social media team on a tight budget • Listen to what your customers, advisors, and markets are really saying • Make prospects feel like rock stars from the moment they find you • Choose online media that make the most sense for you • Avoid wasting time with platforms that won’t help you • Earn your customer’s loyalty, trust, and credibility • Learn from other companies’ viral “disasters” • Rebuild your credibility after you’ve taken a public “hit” online • Make sure everyone hears your customers when they compliment you • Capture all your customer knowledge–and use it in real time • Keep people talking–and not just about you  
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Tags automobile car repair service
Address
21 W. Sunrise Hwy 21 W. Sunrise Hwy
Lindenhurst, NY
USA
Telephone631-226-1495
Web kingbearauto.com
Email admin@kingbearauto.com
Type Business Opportunity